Salesforce

AFX fulfillment workflow switches to manual fulfillment when using workflow variables in an AFX Connector in RSA Identity Governance & Lifecycle

Header
AFX fulfillment workflow switches to manual fulfillment when using workflow variables in an AFX Connector in RSA Identity Governance & Lifecycle
AFX-fulfillment-workflow-switches-to-manual-fulfillment-when-using-workflow-variables-in-an-AFX-Connector-in-RSA-Identity-Governance-Lifecycle
The workflow variables used in the AFX connector are not being read during the fulfillment workflow, causing the AFX workflow to switch to manual fulfillment
Work in Progress
3,116.87
Article Content
 
RSA Product Set: Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.1, 7.0.x, 7.1.x
An AFX workflow does not complete and switches to manual fulfillment when using workflow variables. The request shows any of the following errors:
 
AFX can not process this change item because a runtime value can not be found for the following required variables: <Workflow_Variable>

 
User-added image

User-added image
Workflow substitution variables are case sensitive.

 
Make sure you type all the substitution variables correctly in the AFX connector capabilities.Only the first letter of a substitution variable should be in uppercase. All subsequent letters should be in lowercase. In the example presented in this article, the substitution variable for workflow variable AFXCUSTOM_ACCOUNT_CUSTOM_DN was written in uppercase. ${Account.Custom.DN}. The correct way of writing this substitution variable is ${Account.Custom.Dn}.

Below are some examples for the correct way to use workflow substitution variables:
 
Workflow variable name
Correct substitution variable
Wrong substitution variable
AFXCUSTOM_ACCOUNT_DN
${Account.Dn}
${Account.DN}
AFXCUSTOM_ACCOUNT_CUSTOMDN
${Account.Customdn}
${Account.CustomDN}
AFXCUSTOM_CUSTOM_NAME
${Custom.Name}
${CUSTOM.NAME}
AFXCUSTOM_ACCOUNT_CUSTOM_DN
${Account.Custom.Dn}
${Account.Custom.DN}

 
000031515
Article Settings
External
Case
Mostafa Helmy
10/18/2015 6:12 PM
Mostafa Helmy
Article Assignment
 
 
 
Article Properties
Published
Knowledge
000050512
Mostafa Helmy
Venkata SamanthKumarAtchuta
English

Powered by