Downloading the Client Keystore for the AFX Server results in an HTTP 404 error in RSA Identity Governance & Lifecycle

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Title	Downloading the Client Keystore for the AFX Server results in an HTTP 404 error in RSA Identity Governance & Lifecycle

URL Name	Downloading-the-Client-Keystore-for-the-AFX-Server-results-in-an-HTTP-404-error-in-RSA-Identity-Governance-Lifecycle

Summary	Downloading the Client Keystore for the AFX Server results in an HTTP 404 error in RSA Identity Governance & Lifecycle

Validation Status	Work in Progress

Age	3,297.22

Article Content

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Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All

Issue

When downloading the Client Keystore for the AFX Server from the user interface in RSA Identity Governance & Lifecycle (AFX > Servers > {Server name} > Download Keystore button), an HTTP 404 error occurs, the Keystore is unable to be downloaded, and the AFX Server will not start.

A subsequent attempt to download the AFX Server Archive results in a 0-byte archive file.

Cause

There is a problem with the Client Certificate stored in the database.

Resolution

Regenerate the Client Certificate.

In the user interface go to AFX > Servers > {Server name} > Change Certificate button.

2. Once the Client Certificate has been changed, the download of the Client Keystore completes without error and the AFX Server Archive will download successfully.

IMPORTANT: If you use remote collection agent(s), the new client certificate must be downloaded for each agent.

Workaround

Notes

Legacy Article ID 000030128

Article Settings

Audience	External

Article Source	Manual

Original Article Author	Diane McCoy

Original Created Date	4/27/2015 8:23 AM

Owner	Diane McCoy

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Assignment Due Date

Article Properties

Publication Status	Published

Article Type	Knowledge

Article Number	000055975

Created By	Diane McCoy

Last Modified By	Katrina Nash

Language	English