Report preview and/or generation fails with 'java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment' error in 6.9.1 and earlier versions of RSA Identity Governance & Lifecycle

RSA Product Set:  RSA Identity Governance & Lifecycle
RSA Version/Condition: 6.9.1 and earlier

Generating or previewing reports in RSA Identity Governance & Lifecycle fails with one of the following errors in the user interface: The aveskaServer.log has the same errors:

Exception in thread >
java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment>
    at java.lang.Class.forName0(Native Method)>
    at java.lang.Class.forName(Class.java:171)>
    at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:68)>
    at sun.awt.X11.XToolkit.<clinit>(XToolkit.java:89)>
    at java.lang.Class.forName0(Native Method)>
    at java.lang.Class.forName(Class.java:171)>
    at java.awt.Toolkit$2.run(Toolkit.java:834)>
    at java.security.AccessController.doPrivileged(Native Method)>
    at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:826)>
    at sun.swing.SwingUtilities2$AATextInfo.getAATextInfo(SwingUtilities2.java:122)>
    at javax.swing.plaf.metal.MetalLookAndFeel.initComponentDefaults(MetalLookAndFeel.java:1554)>
    at javax.swing.plaf.basic.BasicLookAndFeel.getDefaults(BasicLookAndFeel.java:130)>
    at javax.swing.plaf.metal.MetalLookAndFeel.getDefaults(MetalLookAndFeel.java:1589)>
    at javax.swing.UIManager.setLookAndFeel(UIManager.java:514)>
    at javax.swing.UIManager.setLookAndFeel(UIManager.java:554)>
    at com.workpoint.gui.common.WorkPointLAF.A(Unknown Source)>
    at com.workpoint.gui.common.WorkPointLAF.A(Unknown Source)>
    at com.workpoint.gui.common.WorkPointLAF.setUIDefaults(Unknown Source)>
    at com.workpoint.gui.external.WpImageUtils.<clinit>(Unknown Source)>
    at com.aveksa.server.workflow.WorkflowServiceProvider.refreshProcessImage(WorkflowServiceProvider.java:1732)>
    at com.aveksa.server.workflow.WorkflowServiceProvider.getProcessImageFromNative(WorkflowServiceProvider.java:1656)>
    at com.aveksa.server.workflow.WorkflowEventListener$ProcessRefreshThread.run(WorkflowEventListener.java:268)>

      or

[com.aveksa.server.report.Report] Error in fillReport
com.aveksa.server.runtime.ServerException: java.lang.NoClassDefFoundError: 
Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
	at com.aveksa.server.report.Report.fillReport(Report.java:2029)
	at com.aveksa.server.report.Report.fillReport(Report.java:1678)
	at com.aveksa.server.report.Report.fillReport(Report.java:1667)
	at com.aveksa.gui.objects.report.GuiReport.fill(GuiReport.java:695)
....
Caused by: java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
	at net.sf.jasperreports.engine.fill.JRBaseFiller.<init>(JRBaseFiller.java:124)
	at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:89)
	at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:104)
	at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:62)
	at net.sf.jasperreports.engine.fill.JRFiller.createFiller(JRFiller.java:179)
	at net.sf.jasperreports.engine.fill.JRFiller.fill(JRFiller.java:108)
	at net.sf.jasperreports.engine.JasperFillManager.fill(JasperFillManager.java:668)
	at net.sf.jasperreports.engine.JasperFillManager.fillReport(JasperFillManager.java:984)
	at com.aveksa.server.report.Report.fillReport(Report.java:2022)

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment.

These errors are caused by the underlying reporting framework attempting to leverage local X11 classes that would typically be used to render locally. Since the report is displayed in a browser and not in an X11 environment, this call is not needed. The error is typically thrown when a JDK is used that does not have the full set of classes that are available in the Sun/Oracle JDK. For this particular instance the error is benign because the report does not need to be rendered in X11.
 

1. Backup run.conf which is located in $AVEKSA_HOME/jboss/bin.

cd $AVEKSA_HOME/jboss/bin
cp run.conf run.conf.bak

2. Open run.conf in a text editor.
3. Add the following line at the end of the file:

JAVA_OPTS="$JAVA_OPTS -Djava.awt.headless=true"

4. Save the file.
5. Restart RSA Identity Governance & Lifecycle to make this setting active.

$ acm restart

See related RSA Knowledge Base Articles: 

• 000038324 -- Report preview and/or generation fails with 'java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser' error in RSA Identity Governance & Lifecycle (fontconfig)
• 000034519 -- Report preview and/or generation fails with 'java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser' error in RSA Identity Governance & Lifecycle (font dependencies)