Salesforce

When editing/creating a SOAP Web Service AFX Connector and configuring any capability, a 'Request could not be handled' message is thrown in RSA Identity Governance & Lifecycle

Header
When editing/creating a SOAP Web Service AFX Connector and configuring any capability, a 'Request could not be handled' message is thrown in RSA Identity Governance & Lifecycle
When-editing-creating-a-SOAP-Web-Service-AFX-Connector-and-configuring-any-capability-a-Request-could-not-be-handled-message-is-thrown-in-RSA-Identity-Governance-Lifecycle
When editing/creating a SOAP Web Service AFX Connector and configuring any capability, a 'Request could not be handled' message is thrown in RSA Identity Governance & Lifecycle
Work in Progress
2,784.60
Article Content
 
RSA Product Set: Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.0, 6.9.1
When editing/creating a SOAP Web Service AFX Connector in RSA Identity Governance & Lifecycle (AFX > Connectors > {connector-name} > Edit > Capabilities tab) and configuring any connector capability, the following error occurs in the user interface:
 
The request could not be handled.
 
User-added image
This issue has been reported in engineering ticket ACM-51465.

This issue is due to incorrect or invalid configurations on the Settings tab. There are multiple different ways to produce this error.  Some examples are:
  • NoAuth/Basic Auth Connector creation with Incorrect WSDL URL
  • NoAuth Connector creation with BASIC AUTH WSDL Url provided with credentials
  • BASIC AUTH SOAP Connector with Invalid Credentials
  • BASIC AUTH SOAP Connector with No Credentials
Additional details that may help troubleshooting the WSDL connection can be found in the aveksaServer.log.

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment.
 
This issue is resolved in RSA Identity Governance & Lifecycle 7.0.0 and above.

In version 7.0 RSA Identity Governance & Lifecycle has implemented more robust error handling in this area to provide better feedback as to what exactly is wrong with the WSDL information that is provided.
000034013
Article Settings
External
Manual
Brett Blakeney
9/14/2016 6:46 PM
Brett Blakeney
Article Assignment
 
 
 
Article Properties
Published
Knowledge
000043408
Brett Blakeney
Admin9 Integration (AWS)
English

Powered by