In today’s fast-paced, continuously developing world of Cyber Security, an organization’s priorities have shifted from only getting maximum protection against all sorts of digital risk to getting such protection while efficiently regulating its operational costs and making the lives of Cyber Security professionals and analysts easier. And this is what RSA Adaptive Authentication is focused on…
Designed to provide omnichannel fraud detection and prevention capabilities with minimal end-user intervention rates, RSA Adaptive Authentication also has the capabilities and features to help Fraud Analysts and Security Specialists track and study the general behavior of their end-users in a way that will help them enhance their organization’s policies, fraud detection, and prevention strategies. One of those features is the Case Management application of the RSA Adaptive Authentication Back Office suite.
The by-the-book definition of Case Management is an application that enables Fraud Analysts to track and investigate end-user activity. But what this definition really tells us is that Case Management is meant to be every Fraud Analyst’s right-hand man as it provides an open environment for researching end-user activities (mainly suspicious and fraudulent ones), trends, and behavioral patterns without compromising the end-user’s privacy, which is basically what every Fraud Analyst needs, right?
Let me tell you a story…
Since I started off in RSA as an Instructional Designer for training courses and other content, and as I got to learn more about Adaptive Authentication, one common thing that I heard from almost every expert I met or had a conversation with was how important it is for every Security professional, especially Fraud Analysts, working with Adaptive Authentication to understand the full capabilities of Case Management. Not just that, but also, how to use those capabilities in the best way possible because, if used properly, Case Management can be of enormous benefit to an organization’s Fraud Detection Rate as well as the efficiency of Fraud Analysts in the organization; the thing that will lead to a better overall end-user experience and, accordingly, maintain the loyalty of the end-users to your organization.
And I must admit, the more I learn about Case Management, the more convinced I become that, yes, Case Management is a Fraud Analyst’s best friend.
Take, for instance, the research tools Case Management offers. There is a diverse set of research filters that enables you to look for, filter and sort not only cases but also standalone activities based on a plethora of criteria like end-user ID, date, activity type… you name it. Then there are the different views via which the results are displayed, giving you the chance to pick the view which is most convenient for you.
I know I might sound like I’m trying to sell Case Management to you, but here’s the thing, if you’re already using Adaptive Authentication and you already have a good application that will probably make your day-to-day job easier and give you better results, why not use it and get the benefit? You already have it, so you might as well use it.
So, here’s what we decided to do, and by we, I mean RSA Educational Services. We decided to prepare a training course on Case Management that will get you acquainted with the application, understand what it does and how you can make the best out of it. The course includes demo videos showcasing how to use the different pages and research tools in Case Management.
You can access the training here: https://community.rsa.com/docs/DOC-107333
We hope you find the training beneficial and that it becomes the start of a good Fraud Analyst/Right-hand Man friendship.
Stay safe and fraud-free!