Jeff Shurtliff

Enhancements to the RSA® Adaptive Authentication advisories on RSA Link

Blog Post created by Jeff Shurtliff Employee on Jun 25, 2018

Product advisories on RSA Link are an important avenue of communication between RSA and its customers as they herald in the news of new product releases, warn of upcoming scheduled maintenance for SaaS environments and provide recommendations around potential security vulnerabilities and widespread technical issues.

 

As such, it is essential that customers are able to receive and access these advisories in most effective way possible.  To accomplish this, the RSA Link administration team is always looking for ways to improve the platform and its user experience by analyzing customer feedback and through other methods.

 

It was through customer feedback that an improvement opportunity was identified around the RSA® Adaptive Authentication advisories in particular.  Since the initial launch of RSA Link there had been no distinction between the different product offerings—meaning CloudHosted and On-Premise—when triggering email notifications to be sent for published advisories.  This meant that customers were always receiving advisories for all three offerings even if they only had one of them.

 

In an effort to improve this, the original advisories pages on RSA Link were divided into three sections, one for each offering, and the existing advisories were dispersed to the appropriate locations based on the information they contained.  The advisories are now found in the pages listed below on RSA Link.

 

 

You can access the pages by navigating to the RSA Adaptive Authentication page on RSA Link (via the home page, the website footer or by navigating to the RSA Fraud & Risk Intelligence Suite page via the main menu) and hovering over the Advisories option in the main product menu, which will allow you select the appropriate offering.  This is shown in the screenshot below.

 

 

You will then be taken to the advisories page for that specific offering, where you will have the ability to view and search for the four different types of advisories for said offering. The five most recently published advisories for each advisory type are displayed directly on the page, and users have the ability to quickly locate earlier advisories using the View All buttons or the links under the Advisory Types list in the right column.

 

The Security Advisories and Service Notifications in the screenshot above have been purposefully blurred for security reasons as those advisory types can only be viewed by RSA® Adaptive Authentication (On-Premise) customers with active maintenance contracts.

Additionally, as noted earlier, when a new advisory is published or an existing advisory is updated, you will now only be notified via email for the offering(s) for which you have an active maintenance contract or for which you have manually subscribed.

 

(For more information about how advisories work on RSA Link, please refer to the RSA Link Frequently Asked Questions page and the following knowledge base article:  000035577 - How do I subscribe to product advisories on RSA Link?)

 

This is just one example of how RSA is continuously striving to improve the overall user experience on RSA Link for customers, partners and employees.  If you have any additional suggestions on how the make the experience even better, please let us know by filling out the brief RSA Link Survey at https://community.rsa.com/survey or by submitting an enhancement idea in the RSA Ideas for RSA Adaptive Authentication sub-community.

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