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2019

Complaints are inevitable for any organization.  Complaints management is required by various regulations and standards, including the Office of the Comptroller of the Currency (OCC) in the United States and the Office of the Superintendent of Financial Institutions (OSFI) in Canada, just to name a couple.  If not managed correctly, tracking complaints can be difficult and not resolved in a timely manner, which can result in risk to your organization.  Some of these risks include reputational damage or financial impacts to your organization.  Regulations and standards require organizations to adhere to their guidelines on how to handle the complaints, deal with them in a timely manner and report that information back to the governing body.  

 

On August 20th, the RSA Exchange introduced a new offering to help you minimize the risk of impact from complaints, internal and external to your organization.  With the RSA Archer Complaints Tracking app-pack, you can have a consistent and repeatable process for tracking and managing complaints so you can minimize dissatisfaction from employees and customers while ensuring compliance with regulatory requirements in regards to how complaints are handled and how long it takes to resolve the complaints.  

 

RSA Archer Complaints Tracking allows you to:

  • Document complaints internal and external to the organization
  • Conduct an Investigation to determine impacts to the organization
  • Document findings and determine a course of action for resolution
  • Monitor complaint resolution and satisfaction
  • Report complaints for regulatory requirements

 

In addition, the RSA Archer Complaints Tracking app-pack can be utilized with the RSA Archer Speak Up app-pack to allow the ability to submit complaints anonymously to support whistle blower regulatory requirements.  To learn more about the RSA Archer Speak Up app-pack, please visit RSA Archer Speak Up on the RSA Exchange. 

 

Interested in learning more about the RSA Archer Complaints Tracking app-pack? Join us for a Free Friday Tech Huddle on Friday, August 23, for a live demo. Free Friday Tech Huddles are only available to RSA Archer customers. If you are not yet a customer but you are interested in learning more, please contact your local representative or authorized reseller — or visit us at www.rsa.com.

 

RSA Archer Complaints Tracking

Complaint Owner Dashboard

Conflicts of interest exist in the commercial world and cannot be avoided.  Every organization conducts business with another organization or individuals.  We must understand and identify conflicts of interest and the importance of managing those conflicts of interest.  Conflicts of interest arise when an individual or organization has a competing obligation, personal or financial interest, with the individual or organization in which they are conducting business with.  Examples of relational private or personal interests include, but are not limited to, family and other relatives and personal relationships in the workplace, board or industry association memberships, investments and shareholders, secondary employment, personal relationships with suppliers, third parties, and vendors.  In addition, monetary conflicts of interest include gifts and hospitality, which are not addressed with this offering.  However, it is addressed using the RSA Archer Gift Registration app-pack.  For more information on how to manage conflicts of interest regarding gifts, entertainment, and charitable donations, visit RSA Archer Gift Registration on the RSA Exchange.  

 

Failure to manage conflicts of interest can have negative consequences for your organization.  If these conflicts of interest are not identified and mitigated properly, it could put your organization at risk which could result in reputational damage, non-compliance with regulatory requirements, and even, financial loss.

 

On August 20th, the RSA Exchange introduced a new offering to help you address conflicts of interest in your organization.  With the RSA Archer Conflicts of Interest Management app-pack, you can have a consistent and repeatable process for identifying and managing relationships internal and external to the organization while understanding the risks that may occur from those relationships and be able to mitigate and prioritize those risks.

 

RSA Archer Conflict of Interest Management allows you to:

  • Create a Conflict of Interest Profile identifying conflicts of interest within the organization
  • Conduct an Assessment to determine risks and impacts regarding conflicts of interest
  • Document findings and determine a course of action to remediate conflicts of interest
  • Monitor conflicts of interest to minimize risks

 

Interested in learning more about the RSA Archer Conflict of Interest Management app-pack? Join us for a Free Friday Tech Huddle on Friday, August 23, for a live demo. Free Friday Tech Huddles are only available to RSA Archer customers. If you are not yet a customer but you are interested in learning more, please contact your local representative or authorized reseller — or visit us at www.rsa.com.

 

RSA Archer Conflicts of Interest Management

Conflict of Interest Owner Dashboard

Today, we’re pleased to announce availability of the RSA Exchange Release R9. Today also marks the 2nd anniversary for the RSA Exchange.  Let’s recap:

  • 2 years
  • 9 releases
  • 215+ offerings
  • 11 RSA Exchange Technology Partner offerings
  • 20 app-packs
  • 9 tools & utilities
  • 66 integrations
  • 120+ content offerings

The RSA Exchange is seeing amazing momentum, increasing our offering count with a release every quarter! We're so excited to share new app-packs, integrations, content, and much more to help you expand your journey with Integrated Risk Management (IRM).  

 

The RSA Exchange Release R9 continues to expand on our last release by adding another use case to support conflicts of interest.  In the RSA Exchange Release R8, we launched an offering to manage gifts, entertainment expenses, and charitable donations.  With this release, we expanded the conflicts of interest use case by developing an offering to manage conflicts of interest as it pertains to relationships internal and external to the organization.  In addition, we added another offering to manage complaints internal and external to the organization, while supporting whistle blower capabilities using the previously released RSA Archer Speak Up offering.

 

We have made lots of updates to existing content and integrations while continuing to add new content and integrations.  We previously released an integration with RiskRecon to help you monitor third party security risks within your organization.  With the RSA Exchange R9 release, you can now monitor your own company with the RiskRecon Own Enterprise Risk Monitoring integration.

 

Here is a full list of the new and updated offerings available in Release R9.

 

 

 

 

 

To learn more about what Release R9 has to offer, start by reviewing the product advisory to learn a bit more about each of the new and updated offerings.  Don't forget to check out our Free Friday Tech Huddle on Friday, August 23 for an overview of the RSA Exchange Release R9 offerings. I'll be providing a demonstration of the new RSA Archer Complaints Tracking and RSA Archer Conflict of Interest Management app-packs.

 

Lastly, there is a wealth of documentation, downloads, and more on the RSA Exchange on RSA Link.  I recommend that you bookmark the listing of all RSA Exchange offerings. And if you have new ideas for the RSA Exchange, please send them our way on RSA Ideas!  Also, don't forget to visit us at RSA Charge at the RSA Exchange booth to learn more about all our offerings to date! 

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