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All Places > Products > RSA Identity Governance & Lifecycle > Blog > 2014 > July

Technology has taken the worry out of having to watch systems activities continuously for changes and updates.  Of course, that’s a good thing when done right.  With responsibilities over several systems and countless other business functions on the job, how could you possibility spend time productively focused on a single system while all else goes completely unattended?  To aid in our responsibility to maintain several systems, we develop KPIs, set alarms and thresholds, and review or address them when some pre-set threshold is reached.    It’s really the only way to productively manage technology in the modern environment.

The more sophisticated technology we use, the more tools we need to manage it, and hence, the greater responsibility.  Ironically, much of the complex technology we develop to free us from tedious and non-productive work often requires us to make frequent technological tweaks and adjustments.  We, therefore, trade one set of responsibilities for another.  It’s the nature of working in the digital age.



Unfortunately for some, the abundance of technology in all aspects of our lives sometimes causes us to develop an irresponsible, “set and forget” mentality.  In our RSA IAM video, posted to the community, we introduce a short story of how this set and forget way of thinking can lead to massive breaches. In our concluding recommendations, we include the important step of periodically reviewing who has access to what information through our IMG provisioning and governance tool solutions. These solutions help to facilitate the need to keep a watchful eye open.



Have you developed a set and forget attitude? If you have, improper access to your valuable data is a breach waiting to happen.  I invite you to watch the video -- and your data.

I'm willing to bet that even if you're reading this post in the online IAM Community,  you rarely -- if ever -- talk  to other customers in the community or to the community manager. Too bad. Sure, you may always communicate with them through a seemingly friendly forum post on this community, or respond in a social media vehicle like Twitter or even send occasional email. But have you actually talked to anyone from the community, face-to-face, or by phone? Have you reached out to learn more about them, as real, live people? How well do you know your fellow community members? What products do they use? What are their best practices? Who are their favorite sports teams? Get to know your fellow community members as more than a shadowy persona who post on occasion to the community.

Etienne Wenger says that the best way to benefit from communities is to engage with its members. That means reaching out to new and existing members to chat, to welcome them, engaging them in conversation now and again, beyond, if you can, digital communication.  If you see a post from a fellow member that interests you, reply to it, and ask the poster to contact you.  Or, better still, contact the community manager and ask if you can be connected to the poster by offering your phone number.  Your community manager can help you make those connections. By the way, it's also a good way to meet the community manager! Be sure to include your phone number in inquiry emails. Go beyond the limitations of the text-based forum. Then, don't be afraid to pick up the phone when it rings.  It's IAM calling.

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