Skip navigation
All Places > Products > RSA Identity Governance & Lifecycle > Blog > Authors Boris Lekumovich

Did you know that 86% of the questions have missing information and most of the follow up questions are to gather that missing information?

 

Don’t waste your time and get the answer as soon as possible by providing relevant information.
 

  • Information like product version. Why product version is important? The issue you are describing might be fixed in the next release
     
  • Information like business use case. Why this is needed? There is more than 1 way to do things. If you are describing an issue with your approach, someone can suggest a different approach.
     
  • Complete information around the observed issue will clear misunderstandings. Screenshots, relevant snippets from logs, browser version (if relevant) and etc... are an excellent way to achieve that.

 

Happy posting!

Boris

Are you getting everything you can out of the community?

Most likely not.
No worries, this blog post will help you get there in few clicks.

 

Are you a follower?
If not, then you are missing all the action.

Customers, partners and RSA employees are posting questions which you most likely to encounter in the future or encountering already.
New tutorials are being uploaded by product management.
How to articles are being posted by engineers to help you understand the nuts and bolts of the system.
New solutions are being created by professional services.
New concepts are being demonstrated by pre sales.
Updated documentation is being uploaded by technical writers
New knowledge base articles are being made publicly by customer support.

 

Don’t stay behind and follow the communities below to get updates instantly to your inbox with every new post. Check the Inbox checkbox under the Following section (for every link).
RSA Identity Governance & Lifecycle Client/Partner Community  
RSA Identity Governance & Lifecycle 
Connector & Collector Application Guides 

 

 

Use the Outlook plugin for ease of access
Good to know: Jive for Outlook 

 

Happy posting!

Boris