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All Places > Products > RSA Identity Governance & Lifecycle > Blog > Author: Boris Lekumovich

Did you know that 86% of the questions have missing information and most of the follow up questions are to gather that missing information?


Don’t waste your time and get the answer as soon as possible by providing relevant information.

  • Information like product version. Why product version is important? The issue you are describing might be fixed in the next release
  • Information like business use case. Why this is needed? There is more than 1 way to do things. If you are describing an issue with your approach, someone can suggest a different approach.
  • Complete information around the observed issue will clear misunderstandings. Screenshots, relevant snippets from logs, browser version (if relevant) and etc... are an excellent way to achieve that.


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Customers, partners and RSA employees are posting questions which you most likely to encounter in the future or encountering already.
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