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In the RSA Identity Governance and Lifecycle 7.2 release, we have introduced a new component that can be used on dashboards to display a single value "fact".  Dashboard Facts are a convenient way to provide high level information on a dashboard with click through support to dive into the details.  Combined with other dashboard components you can build very powerful dashboards targeted to specific users or roles.


To create a dashboard fact, you will need to decide on the fact you want to show.  For example, maybe I want to know how many applications have been onboarded into RSA Identity Governance and Lifecycle.  Dashboard facts can appear on any type of dashboard (Welcome, Object, or Topic level).  Along with the fact you will want some visualizations like a name, a colour for the fact, and some descriptive text to explain why anyone cares about the fact (or to give the context for the fact).  When creating a fact, the most important thing to keep in mind is what is the fact meant to convey.  For example, if I show a number of 100 is that a good thing or a bad thing someone may want to drill into more.  For this reason, keep your facts concise.  In addition to the fact itself, you can configure an url that allows the fact to be clicked on to get more details.  This is especially useful to provide a high level dashboard that links to a lot more content like a report or a detail screen within the product.



It is highly recommended you start with thinking about the fact you want to present and is there an efficient way to get the value to display.  Performance is the key as the query will be run everytime the dashboard is displayed.  RSA recommends using values that are not calculated at runtime.  For example, use counts for objects that are gathered daily and stored in the public view PV_TELEMETRY_DATA  rather than a query that does an actual count every time the query is executed.


To showcase this new feature and help system administrators, the 7.2 release includes a new dashboard available out of the box called 'System Admin' Dashboard.  Facts like the number of admin errors are shown on this dashboard with click through support to take the end user to the actual admin errors.


For additional information on this update – please check out this additional context:

Two new review analysis have been introduced in the RSA Identity Governance and Lifecycle 7.2 release:




 Never Reviewed

This new category finds any access that has not been reviewed by any reviewer in any review.  This helps reviewers to identify items that have never been reviewed in their list and take appropriate actions.  Other review items will likely have similar review actions to previous reviews unless a user's role or status has changed.


 Expiring Soon

Exceptional access given for access raised as a violation will be flagged by this category if the expiration date is within 30 days (default) from the time of the review generation.  The default value can be overridden by navigating to Admin->System->Settings.  This allows reviewers to review the access and make a decision before the access expires and goes through another round of remediation.


These new categories can be configured from the Analysis & Guidance page of the review definition along with the other existing categories:


For additional information on this update – please check out this additional context:

Sean Miller

New Feature: IMAP Support

Posted by Sean Miller Employee Feb 11, 2020

Email protocols have evolved and to remain modern and provide secure solutions theRSA Identity Governance and Lifecycle 7.2 release now includes IMAP/IMAPS as a supported protocol for receiving inbound emails.  This can be configured on the Admin->Email->Settings page.



IMAP is recommended to use for the inbound server protocol rather than POP3 and many organizations are now requiring the use of this protocol.

In the RSA Identity Governance and Lifecycle 7.2 release the user interface is cleaner, more consistent, and provides a more cohesive experience.  We have moved to a style guide based reusable component framework.


This release includes redesigned UI components and features such as:

  • Dialogs
  • Buttons
  • Tables
  • Charts
  • Links
  • Card based component layout
  • New icon set for high resolution displays


Color Palette and Fonts

A palette of named colors for styling components is used now rather than hex codes used in multiple places.  This means one css file controls all color palettes making it consistent across all the UI components in the application.  

The default font has now been set to "Open Sans" and a consistent font sized used based on the context (Title: 20px, Heading: 16px, SubHeading: 12px ....).


Buttons are now shown as primary, secondary, and tertiary buttons to help highlight the primary action, secondary action, and other actions that a user might be interested in.  Some buttons are now associated with action icons providing a visual cue to help with accessibility.



A new icon set for higher resolution has been provided.  This improves the scalability leading to faster performance and browser loading, avoids pixelation on larger displays, and avoids image redundancy.


Similarly, loading icons have been replaced by a standard spinner icon that is more scalable.


Notification Panel

The notification panel accessible from the top right of the main menu now has a cleaner user interface incorporating card based component layout with notifications grouped by date.


Progress Bar

Progress bards have been redesigned to look cleaner and render better in browsers.  Several browsers experienced clipping issues and the component was not performant.



The layout of dialogs has been changed so the header background color to a primary color (blue), new button design is used for primary and secondary actions, and links are highlighted in blue. 


Tabs and Breadcrumbs

Tabs are now shown as a minimalist component where the selected tab is denoted by an underline.  Earlier iterations were much busier, required rendering time in browsers, and proved to be distracting in user interaction testing.

The title of the page is shown now above the breadcrumb, highlighted in blue.  The breadcrumb shows a detailed path and allows the user to navigate to any page present in the path (earlier versions just allowed navigation back to the home page).



Tables have been redesigned with a modern them and includes a redesigned pagination component that is consistent across the application.  The go to page functionality has been separated out by aligning it to the bottom right of the table.

Table filtering has changed so the active filter is blue and other available filters are white.  Disabled filters are shown with a gray background.  Grouping and searching fields have also been made more consistent and clean in this release.



Links are not represented in a blue color and appear red when hovered over with an underlined font.



Charts now have a modern theme and layout with improved animations.  A standard color palette is used and new options have been added to download charts in the desired user format.


Form Elements

The active field is now more evident in forms using a blue border to highlight text box and text area controls.


What's New Page

The what's new page has been redesigned to showcase key features in the top card based slider.  Other features are also shown on this page in standard cards below the slider.  The features here are controlled by entries in the and additional text/highlights can be added in for customer environment's.


These are just some of the exciting changes we have made in the user interface this release.

The topic of 'System Data and Diagnostics' is not new news.  We announced these capabilities in 7.1.1 in this blog.  However, in the RSA Identity Governance and Lifecycle 7.2 release we have added additional data points and functionality.


It is important to understand the 'System Data and Diagnostics' feature is made up of two key parts:

  • Gathering
  • Sharing


All configuration for this feature is done on the Admin->Diagnostics->System Data and Diagnostics page.




This is a scheduled task that runs daily to calculate and store off data points.  Once stored, these data points can queried using the public view PV_TELEMETRY_DATA.  These are extremely useful to show the state of the system, show trends over time (like application onboarding), show return on investment (decreasing trend of rule violations), and highlight gaps (number of orphaned accounts).


A key value add of having the gathered data is that it is static data perfect for reports and dashboards instead of real time potentially expensive count queries.


Data is gathered from yesterday and beyond to avoid incomplete data for today since the time the gathering runs versus collections and other activities may vary


In additional to gathering the data points, it is recommended you configure the system to also share this data with RSA.  This document describes in detail what is collected and shared here.  It is important to note that there is no personal data shared like user information and with the exception of the customer name, there is no other identifying information gathered.  By providing the data to RSA, this helps RSA understand how customers are using the product and where we should be investing, what areas are not being used which helps us make deprecation decisions, and understand the size of deployments and identify opportunities where RSA can have conversations to help our customers.  Lastly, this also helps RSA identify key customers to participate in beta programs or design partnering based on their use of the product.


To share the data, the IGL server needs to be able to access the web site -


For additional information on this update – please check out this additional context:

In the RSA Identity Governance and Lifecycle 7.2 release, we have enhanced the unauthorized change detection feature processing:

  • Filter by Accounts
  • Filter by Users
  • Filter by Groups
  • Detect Unauthorized Missing Access


Filter By (Accounts, Users, Groups)

When creating a new unauthorized change detection (UCD) rule, the rule will continue to apply to all accounts in the system by default.  To have the rule take action for specific accounts or exclude specific accounts click on the “All”.

Any UCD rule existing prior to this version will default to ALL accounts as that is the equivalent functionality in prior releases.  

Clicking on the “All” will produce a pop-up which is our standard filter screen where you can limit the accounts.



Detect Unauthorized Missing Access

The Unauthorized Change Detection rule previously was only capable of detecting any new access that was collected for a user which was not authorized.  This enhancement will detect when the selected access is removed from a collection for a user which was not authorized.

As seen in the UI there are two new check boxes.  The first ‘Detect New Access’ represents the old functionality and ‘Detect Missing Access’ represents the new functionality.  Any new rule will default so that detect missing access DISABLED as that is consistent with the default action of the rule in prior versions.  You must go and enable this check box by choice.

Any UCD rule that exists in a prior version will be migrated so that the detect missing access is also disabled keeping the execution of the rule consistent with prior versions.



For additional information on this update – please check out this additional context:

Sean Miller

New Feature: User Pictures

Posted by Sean Miller Employee Feb 11, 2020

User pictures have been introduced in the RSA Identity Governance and Lifecycle 7.2 release to help various RSA Identity and Governance actors make decisions when reviewing, approving, or remediating user's access.  An image can now be associated with a user and is displayed on the user detail screen and the user information popups throughout the product.  The image is also shown for the active user in the menu bar when logged in.



User pictures can be managed a few different ways be default:

  • Self - A user can modify their image on the user's detail screen
  • Direct reports - A supervisor can set the image for any user's they can edit.  Usually this equates to their direct reports but this can be controlled through security context configurations.
  • Administrator - Pictures can be directly uploaded through the Admin->User Interface->Files (Users) page.  The filename must match the userid of a user before it will be used.
  • Web Services - Pictures can also be uploaded using the setUserImage web service.  This web service requires a token for a user that can modify the specified user.  This is a useful way to manage images in bulk leveraging curl calls.  There is also a getUserImage web service that can be used to access the picture for a specific user


The security for who can edit the images can be controlled by granting the User:Edit Image, User:Edit Self Image, and User:Edit All Image entitlements to the desired users.


For additional information on this update – please check out this additional context:

Hey all,

I hope everyone had a great break over the holiday season and is ready for an exciting 2020!

We have loads of fantastic content lined up and cant wait to share it with you all! 


Before that however, we wanted to reflect on 2019... and what a great year 2019 has been for RSA IGL with you, our RSA Link community - we launched a monthly newsletter, followed up by a live webinar, not to mention all the other great content and blogs that were published!


I wanted to share a quick summary of all this content (see details below with links) and thank all those who helped.

It takes a lot to put together the newsletters, webinars and blogs - without the whole team, it simply wouldn’t happen.


Specifically, a HUGE thanks to:


Key Stats:

  • Total newsletters published: 9
    • Newsletter views: 18,000+
  • Total webinars hosted: 5
    • Post Webinar recording views: 1000+
    • Total Webinar registrants = 750+


Don't forget:


2019 Webinar Summary - Click the link to playback the webinar

#1 - July Link

  • 1st ever webinar introduction
  • Product Demo: New review features by Mike and Andrew
  • Meet the customer: Investec
    • Discussion on their deployment, success and key processes

#2 - Aug Link

  • RSA Datareach demo with Balaji and Pradeep
  • RSA Webservices Demo with Sean Miller

#3 - Sept Link

  • RSA IGL Roadmap with Aaron Beaudoin

#4 - Oct Link

  • RSA University info and update including courses available & certification
  • Meeting the Customer: BOK Financial
    • Discussion on their deployment, success and key processes

#5 - Nov/Dec Link

  • Dashboards
  • Meet the customer: Dell Tech
    • Discussion on their deployment, successes and Service Now


 2019 - Newsletter Summary

#1 March Link

  • Recommended Practices: Joiners, Movers and Leavers
  • IAM Blueprint: Bulk application collection
  • Success Wire: Food manufacturing
  • RSA Integrated Solution: RSA IGL & AM RSA SecurID Access Prime

#2 April Link

  • Recommended Practices: Sizing guidelines
  • IAM Blueprint: Bulk attribute updates
  • Success Wire: Automotive Company
  • RSA Integrated Solution: RSA IGL & RSA Archer
  • RSA Deep dive: Datareach solution

#3 May Link

  • Recommended Practices: Upgrade/migration
  • Success Wire: Dell Tech
  • Product Feature: Deep dive on upgraded rule engine
  • RSA IGL Telemetry Reports

#4 June Link

  • Recommended Practices: Backups!
  • Success Story: Healthcare
  • Support quick tips 1/3
  • Product Feature: New review features
  • RSA Blueprint: RSA IGL and RSA Archer

#5 July Link

  • Recommended Practices: Non-personal Accounts (NPA)
  • Support quick tips 2/3
  • Product Feature: Deep dive on workflow system status
  • RSA Blueprint: License Insights

#6 Aug Link

  • Recommended Practices: Application Onboarding
  • RSA Polls – we need your help
  • Product Feature: Deep dive on webservices
  • Support quick tips 3/3
  • RSA IGL & Services Now summary

#7 Sept Link

  • Recommended Practices: Performance checks
  • Datasheet: v7.1x
  • Product Feature: v7.1.1 Reduce Access Risk

#8 Oct Link

  • RSA IGL AWS Deployment guide
  • ACME Performance Guide
  • Datareach video
  • RSA Charge 2019 summary

#9 Nov/Dec Link

  • Reports, charts and dashboards
  • Tips/Tricks: Friendly date formats
  • RSA University update and summary


Other notable items to check out

Blog: All about reports/Charts & Dashboards

A summary of what reports, charts and dashboards are with info on how to use them and some examples to get started

101: Workflow Node summary

A summary of all the RSA IGL workflow nodes at a high level, with links to more detailed blogs as we add them

101: Workflow node – milestones

More details and information on this workflow node – what its for and how to use it

Tips and Tricks: Business Friendly dates

How to use RSA IGL to add more “business friendly” date formats into your workflow's or emails

101: Reports – finding all app-roles

A handy report and guide to find all app-roles within the DB

PS Beta – Risk dashboard

A new look dashboard based around risk – showing off some of the great things you can do with RSA IGL

Advanced SOD updates

A blog from Aaron around Advanced Enterprise-wide SOD violation analysis and visibility

RSA IGL Training

A blog about all things you need to know about RSA IGL Training

New Feature: Web services

A blog and video from Sean Miller on the new webservices features

New Feature: Rule improvements

Reduce Access Risk - New Streamlined and Intuitive Violation Remediation Experience

New Feature: Log Artifact

Find out about the great changes we have made, to make supporting you easier

 New Feature: Display Views

Learn about creating display views in the latest product version

What's new in v7.1.1

Learn all about the great features added to v7.1.1

New Feature: Diagnostics

Learn all about the new diagnostic capabilities

Please find attached our first newsletter of 2020!


DONT FORGET - please register for the January RSA IGL Webinar - Click Me


Our goal of this newsletter, is to help share more information about what's happening and key things for you to be aware of, specifically for RSA Identity Governance and Lifecycle.

This is a monthly release, so you can expect a new Newsletter at the start of each month.

Please feel free to leave comments/suggestions (positive or negative!) below and don't forget to hit that "like" button too 


Current Edition:

  • Issue #10, January 2020: See attachment below 
    • Note:you should be able to view this in a browser, or download/preview the document too. Any issues/questions, just reply to this!

Previous Newsletter Editions:


Previous Webinar Recordings: (Note: you must login to view these)

One of our RSA PS rockstars (Ahmed Nofal)  has been working on a fantastic new dashboard, as shown below in the image and quick demo video. This dashboard shows various risk items found within RSA IGL and displays in it a simple to understand format using a traffic light system.


All the data is dynamic and has the "drill-down" functionality, so you can click into the area to find out more!

We are looking for a beta tester client, who would like to work with us on this.

If you are interestred, please email me:


Please note that this will require some time from your side, maybe 30min - 1hour on a Zoom sesssion to review the results and discuss the dashboard overall.


For this to work, you must be on version:

  • 7.1.0 P04 or higher
  • 7.1.1 (any version)


For a quick demo, please see this video:


An example screen shot of the dynamic risk based dashboard

Please find attached our November 2019 Edition of the newsletter.


DONT FORGET - please register for the December RSA IGL Webinar, with our customer "Dell Technologies" joining me to discuiss their success journey so far - Click Me


Our goal of this newsletter, is to help share more information about what's happening and key things for you to be aware of, specifically for RSA Identity Governance and Lifecycle.

This is a monthly release, so you can expect a new Newsletter at the start of each month.

Please feel free to leave comments/suggestions (positive or negative!) below and don't forget to hit that "like" button too 


Current Edition:

  • Issue #9, November 2019: See attachment below 
    • Note:you should be able to view this in a browser, or download/preview the document too. Any issues/questions, just reply to this!


Previous Newsletter Editions:

Hello RSA IGL Community!

I'm Megan, the RSA University Practice Lead for RSA Identity Governance and Lifecycle. Following October's amazing webinar (found here), I wanted to create a follow-up blog to highlight all the great things we have going on for RSA IGL to help you learn more and get more value from the product.  

  • A full revamp of our curriculum is underway! We're looking to offer high-level courses for those who are just getting started or just need to know the basics, as well as hands-on/working with an instructor, deeper looks into the admin side of things. If you have a need for training on a specific area or for a specific audience, please let me know!
  • Main link to RSA University - IGL Training Page with links to all available training: Click Here
  • The attached PDF includes the slides presented in October, with a summary of what's available now and what's coming soon!
  • Coming soon: A quarterly On-Demand live session with one of talented IGL Instructors. This is a great opportunity to dial in and ask questions that arose following any training you've taken through us.
  • And finally, here are some recent Q&As about RSA University:

    The same training course is available in a number of different formats. Are the different formats priced differently?You may be seeing courses like the Admin series available in live (in person), live (virtual), and On-Demand Classroom formats. As each of these formats still gives you the full content and lab experiences, they are all priced the same.
    Pro tip: See our subscription option for one low price for all courses available in an On-Demand format, plus one certification exam voucher!
    I've been working with IGL for many years. Am I allowed to take the certification exams without first attending training?Absolutely! Training is not a prerequisite to taking the certification exams. We offer practice tests on RSA Link for you to gauge your level of readiness for each exam.
    Are the certification exams lab-based?Not at this time. Currently, all certification exams are multiple-choice only.
    How do keep the certification? Is there a CPE requirement?Exams currently expire after 2 years. To renew your certification, you simply take the most current exams. No tracking of CPEs is required!
    Are there any IGL live (in person) courses scheduled near me?Our schedules are posted online and are updated regularly. If you have a specific city or region where you would like us to offer a public course, please let us know!


Any questions, queries or ideas, please let me know. My proverbial door is always open, and I'm highly interested in making great training available that meets your needs!


All the best,

Please find attached our October 2019 Edition of the newsletter, presented in a slightly new and updated format. 



DONT FORGET - please register for the October IGL Huddle - Click Me


Our goal of this newsletter, is to help share more information about what's happening and key things for you to be aware of, specifically for RSA Identity Governance and Lifecycle.

This is a monthly release, so you can expect a new Newsletter at the start of each month.

Please feel free to leave comments/suggestions (positive or negative!) below and don't forget to hit that "like" button too 


Current Edition:

  • Issue #8, October 2019: See attachment below 
    • Note:you should be able to view this in a browser, or download/preview the document too. Any issues/questions, just reply to this!


Previous Newsletter Editions:

In the recent  RSA Identity Governance and Lifecycle 7.1 release, you can now require a user to specify if a mitigating control is in place for when granting an exception to a Segregation of Duty (SOD) or User Access (UA) policy violation.

During a policy violation review, and when granting an exception, the remediator can specify if there is a mitigating control in place. They can choose if control is:

  • In-Place – there is a control that has been implemented
  • Pending – there is a control defined and is in the process of being implemented
  • None – there are no controls in place or defined at this time

This feature compliments New Feature: Customer Specific Business Justifications that can also be selected when granting a policy exception.   

The configuration for adding mitigating controls for granting exceptional access to policy violations can be found within the rule definition. 

For more information on this feature – please check out this additional content. 

Mitigating Controls for Violation Remediation 

In the recent RSA Identity Governance and Lifecycle 7.1 release, the user interface can customized to better brand the product for the customer's environment.  One new key customization available is the background image displayed when user's are on the login screen.  The file must be a JPEG file that is called login-background.jpg.  The file should be uploaded to the Admin→User Interface→Files page under the images section.  When new users login, they will be shown a customized login screen like the following:

Things to consider when customizing this:

  • The image should be a decent resolution so it renders on various client screen resolutions
  • The file size should not exceed 10MB so it doesnt impact the speed to load the screen the first time too much
  • The uploaded image is audited as part of the events found under Admin->System→Audit


Included in this blog is a set of background images (see attachments) to try out.  Rename the image to login-background.jpg and upload.  The image will be shown the next time you login to the product.

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