• Multiple users with UID 0, stopping the upgrade

    Hi,   We have a similar situation as described in the article - https://community.rsa.com/docs/DOC-96951    Multiple users are holding the UID 0, which is causing the upgrade pre-requisite c...
    Jesvin Joseph
    created by Jesvin Joseph
  • Role creation failing because of null roleId

    We are getting an error in our staging environment where we try to create a role but errors out because of the following message:   A role id must be established before you can create the role. Current value is:...
    Paul Cherrier
    last modified by Paul Cherrier
  • Software Bundle 7.0.2 to Appliance 7.1.1 Migration

    Hello,   I'm doing a migration similar to this post here: https://community.rsa.com/thread/188417   I was hoping for some similar instructions but from 7.0.2 p10 to 7.1.1. I have reviewed the migratio...
    Joe Sutton
    last modified by Joe Sutton
  • NullPointerException when loading a user's accounts

    Version: 7.1.1.161195 We're experiencing an error where we select a user from a request button and then we're taken to the list of accounts for that user. There we see an Error- entry at the top of the screen and can...
    Paul Cherrier
    last modified by Paul Cherrier
  • IGL - Oracle v18/19 support

    We're currently running IGL on Oracle 12c but our hosting provider will cease support for it mid 2021. Which versions of IGL are already OR are planned to support the later Oracle versions?
    Andy Cheek
    last modified by Andy Cheek
  • RSA IG&L version 7.2 first impressions

    Hello friends,   Now that 7.2 has been released it will be nice to hear how things look with the product for those of us who download it, start to try it out in lower environments, and whoever will be the l...
    Edward Bertsch
    last modified by Edward Bertsch
  • An error occurred in the customizeACM command : error code 127

    Hi All, I got that error while I was installing version 7.1.0 P03. What should I do? Could you help me to solve problem?  
    Esra TOY
    last modified by Esra TOY
  • Removing User entry from deleted Accounts

    I am trying to perform a new hew hire scenario for a user. That user was part of organization in past. But as the user was deleted in past and it has been marked as deleted so my new hire scenario is not able to pro...
    Ashish Joshi
    last modified by Ashish Joshi
  • RSA L&G 7 Virtual Appliance re-installation steps

    RSA L&G version 7.1   Environment Server : Virtual appliance setup using the .ova file DB : Remote Database.   We had deployed .ova file and was running RSA 7.1 version. Now i wanted to do re-install...
    Lakshman Varadharajan
    last modified by Lakshman Varadharajan
  • AFX connectors in deployed state

    Hello,   I am having issues with AFX. All the connectors are in deployed state. I have checked all the services activemq, mule and mmc_console are running. I have tried by re-installing AFX, still no change. Bel...
    shakti nayak
    last modified by shakti nayak
  • HSM Integration IGL 7.1.1

    Looking to see if anyone has utilised a HSM for managing certificates for IGL 7.1.1 We are looking to move away from all RSA signed certificates and move to our own CA signed certs and integrate to a Thales HSM to ma...
    Stephen Murphy
    last modified by Stephen Murphy
  • IGL integration with Exchange- Alternative to PowerShell Server

    RSA IGL integration with Exchange Server requires Powershell Server to be installed in a server along with exchange tools. Then we can use the ssh connector or Exchange Connector from IGL to do tasks.   Is ther...
    shakti nayak
    last modified by shakti nayak
  • Practises when having network problems

    We are using the software appliance version, with remote database. And never in my life did I expect that our environment would experience network problems.   But Murphy caught up with me, and now some days we g...
    David Horwath
    last modified by David Horwath
  • Anyone run into issues patching from P06 to P08 on version of RSA IGL 7.1.0?

    Anyone run into issues patching from P06 to P08 on version of RSA IGL 7.1.0?   I get this error below. I tried extending it from 15 mins to 30 mins, but still no luck/   I tried extending it from 900 (15mi...
    Richard Jung
    last modified by Richard Jung
  • Where to report new releases bugs?

    I was wondering if there is any separate section where you allow users to report bugs which come with release of new version or patch. Creating new case for each bug is very time consuming step from your clients' pers...
    Martin Piroh
    last modified by Martin Piroh
  • Finding where User Attributes Are Used

    Due to a bug introduced in 7.1 P03 (ACM-99694), Business Source Custom Attributes CAS11 and above cannot be used properly.  We need to identify and confirm if and where we may be using CAS11 and above attributes....
    Chris Pope
    last modified by Chris Pope
  • Building Aveksa 7.1 on Redhat

    Install stops after oracle install...     The installation of Oracle Grid Infrastructure 12c was successful. Please check '/u01/app/12.1.0/grid/oraInventory/logs/silentInstall2019-11-05_08-07-33AM.log' for ...
    Lincoln Psaila
    last modified by Lincoln Psaila
  • How to point Remote DB?

    Hi all,   We've used rsa-supplied database on hardware appliance but cloned it to our internal servers. Now I need to point cloned database yet do not want to move OS to same server or reinstall it. I've already...
    Yunus Emre Guloglu
    last modified by Yunus Emre Guloglu
  • IGL 7.1.1 - can we host multiple DB instances on the same server?

    As everyone these days we are always looking for ways to (reasonably) keep costs down and our AWS RDS Oracle database servers are probably the most expensive part of the IGL infrastructure.   Is there, therefor...
    Andy Cheek
    last modified by Andy Cheek
  • Requests are getting stuck at Wait for Verification node , kindly suggest the solution

    Requests are getting stuck at "wait for verification" node, kindly suggest what may be the cause of this and a resolution. Aveksa version -- Version 7.0.2.149118 P07   Any leads would be appreciated.
    Maninder Bhamrah
    last modified by Maninder Bhamrah