John Kisner

Requiring support on a RSA NetWitness purchased VNX?

Blog Post created by John Kisner Employee on Sep 20, 2016
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If you find that you are looking for support on your NetWitness purchased VNX it is important to remember to contact NetWitness Support to assist. Currently any customer who has purchased a VNX with their NetWitness purchase must go through NetWitness Support to open a case with EMC.

 

When requesting a case be opened for the VNX, do the following:

  1. Make sure there is an active maintenance contract for the VNX.
  2. Retrieve the serial number for the VNX
  3. Open the case with Netwitenss Support

 

Knowledge Base Article: 000034046 - How to open a case for issues with a Dell EMC VNX array used with the RSA NetWitness Suite 

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