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RSA Customer Support
Article Content Article Number 000039046 Applies To RSA Product Set: All RSA Products Platform: RSA SFTP, RSA Link, RSA Case Management Portal Issue This issue occurs when trying to upload files to the RSA SFTP site, as described in article 000026364 - How to upload files onto the RSA Secure FTP (SFTP) site for review by RSA Customer Support.… (Show more)
RSA Customer Support
Article Content Article Number 000039180 Applies To RSA Product Set: All products Issue If selecting multiple files to download from myRSA, a pop up blocker may display on the upper right of the page. Resolution Allow pop ups from myRSA to download all selected files. Failure to allow pop ups results in only the first selected file being… (Show more)
RSA Customer Support
Article Content Article Number 000039061 Applies To Customers managing their RSA cases online within My Cases application. Resolution 1) Log on the RSA Link portal: https://community.rsa.com/ 2) Click on "My Cases" top menu: 3) Go to "Cases" tab: 4) Within the "View" drop-down menu, select "Open Cases (portal view)" and click on the… (Show more)
RSA Customer Support
Article Content Article Number 000039040 Applies To RSA Product Set: Administration RSA Product/Service Type: Case Management Resolution To close a case in Case Management, follow the steps below: Log in to RSA Link.    If you are not registered on RSA Link, you will not have access to online case management. Follow the steps for how to… (Show more)
RSA Customer Support
Article Content Article Number 000038883 Applies To This article applies to RSA customers who already have an RSA Link / myRSA account and need to know their Customer ID (Site ID). Resolution Follow the steps below to locate your Customer IDs within the myRSA portal. Open your web browser and navigate to the myRSA portal. (https://my.rsa.com/)… (Show more)