RSA Customer Support

uday patel in RSA Customer Support13 hours ago (Show more)

SNMP configuration between RSA 8.1 to Arc Sight. We need to know if AES is set at 128 or 192 or 256 as there is no option to select.

A Tayagi in RSA Customer Support5 days ago (Show more)

Why i cannot register on RSA free webinar?

Hi , I am not able to register on the link provided on LinkedIn post.

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Erica Chalfin

(to A Tayagi) 4 days ago (Show more Show less)

A Tayagi, My apologies for any issue you are having registering for a webinar hosted by RSA. Can you please provide me the URL you are trying to access so I can do some research on your issue? For what product is this webinar being held and when is it scheduled? If you are looking for webinars to view on demand, please check out RSA…

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Anurag Sahay in RSA Customer Support5 days ago (Show more)

not able to download any documents.

Hi Team, I am not able to download any documents even not the Archer platform guide. It is tossing me unauthorized. Kindly provide me the access.

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Erica Chalfin

(to Anurag Sahay) 5 days ago (Show more Show less)

Anurag Sahay, It looks like you did not select the I am an RSA customer or partner option when registering for an RSA Link account to validate your customer status and, as such, you do not have full customer access to the website. Please follow the steps here to re-register as a customer or partner on RSA Link which will grant you the…

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Aishik Gupta in RSA Customer Support6 days ago (Show more)

Unable to access links on https://community.rsa.com/docs/DOC-95942

Hi, I am unable to download Implementation guide, or see demo video given on the page "RSA Archer Advanced Workflow Content Assistant Tool & Utility ". While clicking on those links I am getting "Unauthorised" page. Please help.

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Erica Chalfin

(to Aishik Gupta) 5 days ago (Show more Show less)

Aishik Gupta, It looks like you did not select the I am an RSA customer or partner option when registering for an RSA Link account to validate your customer status and, as such, you do not have full customer access to the website. Please follow the steps here to re-register as a customer or partner on RSA Link which will grant you the…

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Samuel Etienne in RSA Customer Support2 weeks ago (Show more)

Unable to register

Hello, i am trying to register, but register page doesn't accept my serials. It is said that i can open a case for this. But i am not until i am properly registred... Please help... And it is urgent, i have a real techical case to open. Regards, Samuel

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Erica Chalfin

(to Samuel Etienne) 2 weeks ago (Show more Show less)

Samuel Etienne, If you are unable to open a support case through the portal, you can contact RSA Customer Support by phone. The Customer Relations Desk staff that you speak with can open a case for you and assist in sorting out your issue with your serial number. Regards, Erica

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Ms. Schrempp in RSA Customer Support2 weeks ago (Show more)

RSA Links

I am unable to access the documentation and downloads page on the website.

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Erica Chalfin

(to Ms. Schrempp) 2 weeks ago (Show more Show less)

Ms. Schrempp, Thank you for letting us know that you are having an issue accessing downloads and documentation for your RSA product. Please review 000034625 - Why am I getting an "Unauthorized" error when attempting to access a product page or content on RSA Link for steps on how to register as a customer or partner so that you can obtain…

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Jose Martins in RSA Customer Support3 weeks ago (Show more)

Support case unavailable

Hello, I am trying to open a case, but apparently I do not have access to the Sales force support WP. I do have a SAP ID, but for some reason it is not working. My Web threat detection is not working and I need to open a critical support case. How can we fix it?

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Erica Chalfin

(to Jose Martins) 3 weeks ago (Show more Show less)

Jose Martins, My apologies for the delay in replying. I hope you were able to contact support via a local RSA customer support number and get your issue resolved. Regards, Erica

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RSA Link Team

in RSA Customer Support4 years ago (Show more)

How to contact RSA Customer Support

This document provides information on how to engage the RSA Customer Support team for assistance. …

Modified by RSA Link Team • 1 month ago

RSA Link Team

in RSA Customer Support3 years ago (Show more)

Product Version Life Cycle for RSA Web Threat Detection

All EOPS dates will be reached at the end of the stated month. Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Web Threat Detection 6.5.x Feb 2022 No No No RSA Web Threat Detection 6.4.x May 2021 No No 6.5 RSA Web Threat Detection 6.3.x Dec 2020 No No 6.5 RSA Web Threat Detection 6.2.x Jul 2020 Feb…

Modified by Robert Wells • 1 month ago

Erica Chalfin mentioned RSA Customer Support 1 month ago Show mention context

Re: Appconfig documenation download failing

RSA Customer Support

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