RSA Support | RSA Link

RSA Link Team

in RSA Support3 years ago (Show more)

Product Version Life Cycle for RSA Access Manager

All EOPS dates will be reached at the end of the stated month. …

Modified by Robert Wells • 16 hours ago

Torsten Habicht in RSA Support21 hours ago (Show more)

Case erstellen - SSO Fehler -

Hi Team, Ich kann keinen "Case" eröffnen. Bekomme SSO Fehler. Bitte an Torsten.Habicht@ge.com antworten. Danke T. Habicht

Torsten Habicht in RSA Support1 day ago (Show more)

Token Pack Issue

Hi Team, Token Pack ID: YJRH-DBQ3_DDJH-VJB8 confirmation No: X669-QKT4-C9JJ-WPC8 Tokens are valid until 28th February 2021 Starting the "Run_me_first" tool points to the webpage. I am not able to get a decryption code. System is responding: This Token Pack ID is invalid. To ensure the proper operation of your RSA SecurID token… (Show more)

RSA Link Team

in RSA Support1 year ago (Show more)

Welcome to RSA Link

OVERVIEWAt RSA, our aim is to ensure that the products we provide work toward our customers' individual and enterprise security goals. This can only be made possible by streamlining support and educating our users on their product security needs. RSA® Link, a technical support portal and online community, is a one-stop shop for all customer…

2 commentsShow more activity

Ranuka Roy 6 days ago (Show more Show less)

This is one of the best to start a blog tutorial that helped me to start my own blog. A great article to begin with. And to be honest Harsh is one of the person on this planet that inspires me to have my own blog and today I have that.

Actions

Ron Layton in RSA Support7 days ago (Show more)

Can't access My Cases

I am getting the same error as other people have reported. Is my account locked? I get into RSA link fine but can not get into My Cases. I get the Salesforce SSO error.

3 repliesShow more activity

Erica Chalfin

(to Ron Layton) 7 days ago (Show more Show less)

Ron Layton, Members of your organization can register for RSA Link using your entitlement information. That would give them access to the communities, documentation, downloads, etc., but would not automatically add them as members of your team. If you also want to add them as members of your team so that they can access My Cases,…

Actions

Gerard van der Wagt in RSA Support3 weeks ago (Show more)

My Cases

Het lukt me niet om My Cases te zien. Ik krijg dan een melding : Hoe kan deze met spoed opgelost worden? We zitten met spoed te wachten op een levering van SMS tokens die niet goed is gegaan!!

4 repliesShow more activity

Erica Chalfin

(to Ron Layton) 7 days ago (Show more Show less)

Ron Layton, Welcome to the RSA Link community! I replied with steps you need to take in your thread (Can't access My Cases). Regards, Erica

Actions

Graham Longenecker

in RSA Support1 week ago (Show more)

RSA Archer Customer needs updating in RSA Link

I have a Customer Account Manager who has a Customer that, in RSA Link their (customer's) name needs to be updated. (Old name like "bob" and new name like "sue" - for example. RSA Account manager for Archer reached out to rsasupport@rsa.com and received NO response whatsoever. Is there a better email address or team to handle these type of… (Show more)

1 replyShow more activity

Jeff Shurtliff

(to Graham Longenecker) 1 week ago (Show more Show less)

Hi Graham, That email address is actually not valid so that would be why your customer did not receive a response. The appropriate email address is support@rsa.com, but for RSA Link-related topics the better route (per the How to contact RSA Support page) would be for the customer to use the contact form at https://community.rsa.com/contact. …

Actions

Chris Swift in RSA Support3 weeks ago (Show more)

Community Access

As a Titanium Partner, is there a reason why I don't have access to some of the most basic Archer resources on RSA Link? I can't access release notes, platform documentation, solution & use case materials, etc. Can you please correct my access so that I can access these types of resources? Thanks!

4 repliesShow more activity

Erica Chalfin

(to Chris Swift) 3 weeks ago (Show more Show less)

Chris Swift, In checking your entitlements, I do not see a valid maintenance contract for your company for RSA Archer. This article on How to find the serial number or license key for your RSA product shows how to get the license key from the UI. Regards, Erica

Actions

Jose Martins in RSA Support1 month ago (Show more)

Don't have access to "My cases" page

Hello, I need to submit a support case, however, do not have access to the support creation page. We use WTD, have a serial number but couldn't update our profile. Please see denial attached

8 repliesShow more activity

Erica Chalfin

(to Jose Martins) 4 weeks ago (Show more Show less)

Jose Martins, Please follow the instructions on How to contact RSA Support and speak to the Customer Relations Desk. They can assist you with getting your serial number sorted out. Regards, Erica

Actions

RSA Link Team

in RSA Support3 years ago (Show more)

Product Version Life Cycle for RSA NetWitness Platform

All EOPS dates will be reached at the end of the stated month. …

Modified by Robert Wells and Daryl Markey • 1 month ago