• RSA® Personalized Support Services: Designated Support Engineer Data Sheet

    Last Modified:  January, 2018
    RSA Link Team
    last modified by RSA Link Team
  • RSA® Personalized Support Services: Service Account Manager Data Sheet

    Last Modified: January, 2018
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Plans and Options

    Basic Support — Care Essentials for Self-Support This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complet...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA SecurID Access

    RSA SecurID® Authentication Agents and Clients RSA® MFA Agent for Microsoft Windows RSA® Authentication Agent for Microsoft Windows RSA® Authentication Agent for Web f...
    RSA Link Team
    last modified by Robert Wells
  • RSA Link, myRSA & Case Management Service Interruption: October 13th

      The issue was resolved at 14:10 EDT on October 13th.  RSA Link, myRSA and the RSA Case Management portal are currently experiencing a service interruption with its single sign-on (SSO) functionality. &#...
    RSA Link Admin
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA Digital Certificate Solutions

    RSA Certificate Manager, RSA Registration Manager, RSA Validation Manager and all associated products have reached End Of Life. All EOPS dates will be reached at the end of the stated month. RSA® Certificate...
    RSA Link Team
    last modified by RSA Product Team
  • Product Version Life Cycle for RSA Data Protection Manager

    NOTE: RSA Data Protection Manager has reached End Of Life. All EOPS dates will be reached at the end of the stated month. Appliance Models RSA® Data Protection Manager Appliance RSA® Data P...
    RSA Link Team
    last modified by RSA Product Team
  • Recently Published Knowledge Base Articles for RSA Link

    Date Range:  Sunday, September 22nd -- Saturday, September 28th   Article Title Author Last Published Date 000036710 - How do I report a security vulnerability identified in an RSA product? Jeff Sh...
    RSA Link Team
    last modified by RSA Link Team
  • How to subscribe to content on RSA Link

    In order to stay up-to-date with what is new on RSA Link, users have the ability to subscribe to--or "follow"--product pages, documents, discussions, users, or any other type of content.  This will allow them to ...
    RSA Link Team
    last modified by RSA Link Team
  • How to contact RSA Customer Support

    This document provides information on how to engage the RSA Customer Support team for assistance. Case Management Portal Communities on RSA Link Support Phone Numbers RSA Link & myRSA (formerly...
    RSA Link Team
    last modified by Jeff Shurtliff
  • RSA Link Overview & Registration Handout

    A two-sided, one page handout that provides an overview of all of the features offered within RSA Link and provides step-by-step instructions on registering for an account.  For additional information, refer to t...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA Web Threat Detection

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Web Threat Detection 6.5.x Feb 2022 No No TBD RSA Web...
    RSA Link Team
    last modified by Robert Wells
  • How to register for an RSA Link account

    In order to benefit the most from the RSA Link platform, it is necessary to register for an account.  This allows you to not only view community posts and other content, but gives you the ability to post comments...
    RSA Link Team
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint Appliance Hardware Platforms RSA NetWitness® Storage RS...
    RSA Link Team
    last modified by Brian Dunphy
  • Welcome to RSA Link

    OVERVIEWAt RSA, our aim is to ensure that the products we provide work toward our customers' individual and enterprise security goals. This can only be made possible by streamlining support and educating our users on ...
    RSA Link Team
    last modified by RSA Link Team
  • How to find the serial number or license key for your RSA product

    In order to register as an RSA customer or partner on RSA Link to gain access to the RSA Case Management portal and to restricted product content, you must provide either a Site ID, Serial Number, Contract Number, or ...
    RSA Link Team
    last modified by RSA Link Admin
  • Frequently Asked Questions about RSA Link

    General Questions What is RSA Link? What happened to RSA SecurCare Online? Who has access to RSA Link? Access and Registration How do I register for an RSA Link account? Can I register with any e...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link Scheduled Maintenance: May 31st

    21:19 EDT Update: The maintenance was performed successfully and all systems are online and functioning. RSA Link will be undergoing scheduled maintenance on Friday, May 31st from 8pm EDT until 10pm EDT, during ...
    RSA Link Admin
    last modified by RSA Link Admin
  • Product Version Life Cycle for the RSA Archer Suite

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Archer Suite 6.6 Apr 2022 No No TBD ...
    RSA Link Team
    last modified by Robert Wells
  • RSA Case Management Portal Unscheduled Maintenance: May 17th

    14:45 EDT Update: The issue requiring the unscheduled maintenance is now resolved and users can once again access the RSA Case Management portal.  Thank you for your patience. The RSA Case Management portal...
    RSA Link Admin
    last modified by RSA Link Admin