• RSA Link Overview & Registration Handout

    A two-sided, one page handout that provides an overview of all of the features offered within RSA Link and provides step-by-step instructions on registering for an account.  For additional information, refer to t...
    RSA Link Team
    last modified by RSA Link Team
  • Recently Published Knowledge Base Articles for RSA Link

    Date Range:  Sunday, September 1st -- Saturday, September 7th   Article Title Author Last Published Date 000037505 - Microarchitectural Data Sampling (MDS) Intel-SA-00233: Impact on RSA Products Na...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA Web Threat Detection

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Web Threat Detection 6.5.x Feb 2022 No No TBD RSA Web...
    RSA Link Team
    last modified by Robert Wells
  • Product Version Life Cycle for RSA SecurID Access

    RSA SecurID® Authentication Agents and Clients RSA® MFA Agent for Microsoft Windows RSA® Authentication Agent for Microsoft Windows RSA® Authentication Agent for Web f...
    RSA Link Team
    last modified by Robert Wells
  • How to register for an RSA Link account

    In order to benefit the most from the RSA Link platform, it is necessary to register for an account.  This allows you to not only view community posts and other content, but gives you the ability to post comments...
    RSA Link Team
    last modified by RSA Link Admin
  • How to contact RSA Customer Support

    This document provides information on how to engage the RSA Customer Support team for assistance. Case Management Portal Communities on RSA Link Support Phone Numbers RSA Link & myRSA (formerly...
    RSA Link Team
    last modified by Robert Wells
  • Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint Appliance Hardware Platforms RSA NetWitness® Storage RS...
    RSA Link Team
    last modified by Brian Dunphy
  • Welcome to RSA Link

    OVERVIEWAt RSA, our aim is to ensure that the products we provide work toward our customers' individual and enterprise security goals. This can only be made possible by streamlining support and educating our users on ...
    RSA Link Team
    last modified by RSA Link Team
  • How to find the serial number or license key for your RSA product

    In order to register as an RSA customer or partner on RSA Link to gain access to the RSA Case Management portal and to restricted product content, you must provide either a Site ID, Serial Number, Contract Number, or ...
    RSA Link Team
    last modified by RSA Link Admin
  • Frequently Asked Questions about RSA Link

    General Questions What is RSA Link? What happened to RSA SecurCare Online? Who has access to RSA Link? Access and Registration How do I register for an RSA Link account? Can I register with any e...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link Scheduled Maintenance: May 31st

    21:19 EDT Update: The maintenance was performed successfully and all systems are online and functioning. RSA Link will be undergoing scheduled maintenance on Friday, May 31st from 8pm EDT until 10pm EDT, during ...
    RSA Link Admin
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA Data Protection Manager

    All EOPS dates will be reached at the end of the stated month. Appliance Models RSA® Data Protection Manager Appliance RSA® Data Protection Manager Virtual Appliance RSA® Data Protec...
    RSA Link Team
    last modified by RSA Product Team
  • Product Version Life Cycle for the RSA Archer Suite

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Archer Suite 6.6 Apr 2022 No No TBD ...
    RSA Link Team
    last modified by Robert Wells
  • RSA Case Management Portal Unscheduled Maintenance: May 17th

    14:45 EDT Update: The issue requiring the unscheduled maintenance is now resolved and users can once again access the RSA Case Management portal.  Thank you for your patience. The RSA Case Management portal...
    RSA Link Admin
    last modified by RSA Link Admin
  • Product Version Life Cycle

    Overview RSA products reach End of Primary Support (EOPS) a minimum of 36 months* following the date of the product's General Availability (GA), unless otherwise specified. Once a product reaches EOPS, RSA Technical S...
    RSA Link Team
    last modified by Brian Dunphy
  • RSA Link Scheduled Maintenance: May 7th

    Update - 23:45 EDT The scheduled maintenance has been completed successfully. RSA Link will be undergoing scheduled maintenance on Tuesday, May 7th from 10pm EDT until 3am EDT, during which the Khoros JX (former...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Registration Portal Service Interruption: April 26th

    Update - 15:20 EDT The issue has been resolved and new users can register successfully. RSA is currently experiencing a service interruption with the RSA Registration Portal.   Users that attempt to register as ...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Link Scheduled Maintenance: April 25th

      RSA will be performing scheduled maintenance on Thursday, April 25th from 8pm EDT until 11pm EDT.   During this maintenance window users may be unable to log in to RSA Link, myRSA and/or the RSA ...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Link Service Interruption: April 24th

    SSO issue has now been resolved and is once again functioning normally. RSA Link is currently experiencing a service interruption with its single sign-on (SSO) functionality.   Users that log in are generally no...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA Access Manager

    All EOPS dates will be reached at the end of the stated month. RSA® Access Manager Server RSA® Access Manager Agents RSA® Access Manager ServerProduct Version EOPS Date Extended Support Year ...
    RSA Link Team
    last modified by Robert Wells