• Frequently Asked Questions about myRSA

    General Questions What is myRSA? What happened to RSA Download Central? Where can I find the myRSA portal? Can I see a demonstration of the website? Accessing the Portal Who has the ability to ac...
    RSA Link Admin
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint Appliance Hardware Platforms RSA NetWitness® Storage RS...
    RSA Link Team
    last modified by Daryl Markey
  • Warranty and Replacement Parts

    RSA provides industry-leading customer service and technical support for our complete line of Security technology products and solutions. See the RSA Product Warranty and Maintenance Table for a list of RSA's products...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Call-Handling Processes

    The call-handling flow goes through the following steps:  The Customer Relations Desk (CRD) answers your call, logs your case, and determines severity. For issues requiring technical support, the CRD sends y...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Goals and Parameters

    RSA Worldwide Technical Support maintains labs in all geographical locations for the purpose of replicating customer technical issues. Labs cover various hardware platforms, web servers, and third-party hardware ...
    RSA Link Team
    last modified by RSA Link Team
  • Known issues regarding access to product downloads in RSA Link

      RSA Link is currently experiencing some known issues regarding access and permissions to product downloads. In some situations, customers have not been given access to all of the restricted product pages for w...
    RSA Link Team
    last modified by RSA Link Team
  • Introducing RSA Link, the new support portal that replaces SecurCare Online (SCOL)

    Dear RSA Customer –    At RSA, we are focused on your business challenges.  We believe in challenging the established mindsets, approaches, and product categories that continue to fail....
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link Terms and Conditions

    RSA® Link Terms of Use   PLEASE READ THESE TERMS OF USE CAREFULLY:   These Terms of Use, the RSA Website Terms of Use and the Dell Privacy Statement govern your use of the RSA Link website (the &ldquo...
    RSA Link Admin
    last modified by RSA Link Team
  • Customer Guide to RSA Technical Support

    Best Practices for Opening a Support Case Information on End of Product Support (EOPS) RSA Holiday Schedule  Warranty and Replacement Parts  Service Level Objectives  Service Leve...
    RSA Link Team
    last modified by RSA Link Team
  • Frequently Asked Questions about RSA Link

    General Questions What is RSA Link? What happened to RSA SecurCare Online? Who has access to RSA Link? Access and Registration How do I register for an RSA Link account? Can I register with any e...
    RSA Link Team
    last modified by RSA Link Team
  • Welcome to RSA Link

    OVERVIEWAt RSA, our aim is to ensure that the products we provide work toward our customers' individual and enterprise security goals. This can only be made possible by streamlining support and educating our users on ...
    RSA Link Team
    last modified by RSA Link Team
  • How to register for an RSA Link account

    In order to benefit the most from the RSA Link platform, it is necessary to register for an account.  This allows you to not only view community posts and other content, but gives you the ability to post comments...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Plans and Options

    Basic Support — Care Essentials for Self-Support This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complet...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Case Submission

    Best Practices: Submitting a Case Case Submission Options RSA Link Case Management Portal Online Web Forms Email Support Telephone Support Best Practices: Case Submission by Severity Level...
    Erica Chalfin
    last modified by RSA Link Team
  • RSA Support Strategy

    CALL-HANDLING PROCESSES ESCALATION PROCEDURES SUPPORT GOALS AND PARAMETERS Learn about RSA’s call-handling processes for customer relationship management. RSA Call-Handling Processes Learn about RSA’s...
    RSA Link Team
    last modified by RSA Link Team
  • How to contact RSA Support

    This document provides information on how to engage the RSA Support team for assistance. Case Management Portal Communities on RSA Link Support Phone Numbers RSA Link & myRSA (formerly Download...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA SecurID Access

    RSA SecurID® Authentication Agents and Clients RSA® MFA Agent for Microsoft Windows RSA® Authentication Agent for Microsoft Windows RSA® Authentication Agent for Web f...
    RSA Link Team
    last modified by Robert Wells
  • Product Version Life Cycle for RSA Identity Governance & Lifecycle

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Identity Governance & Lifecycle 7.2.x TBD No...
    RSA Link Team
    last modified by Robert Wells
  • RSA Link Service Interruption: February 11th

    16:43 EST Update: The issue has been resolved by the vendor. Performing a full refresh of the website (Ctrl+F5 or Cmd+R) should allow the website to render properly. If not, clearing your browser cache (Ctrl+Shift+Del...
    RSA Link Team
    last modified by RSA Link Admin
  • RSA Holiday Calendar

    2020North America Customer Support Centers New Year's Day Wednesday, January 1 Memorial Day Monday, May 25 Independence Day Thursday, July 3 Labor Day Monday, September 7 Thanksgiving Day Thursday,...
    RSA Link Team
    last modified by Yasmine Dowidar