• Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint RSA NetWitness® Hardware RSA NetWitness® Platform...
    RSA Link Team
    last modified by Daryl Markey
  • RSA Support Plans and Options

    Basic Support — Care Essentials for Self-Support This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complet...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Holiday Calendar

    2020North America Customer Support Centers New Year's Day Wednesday, January 1 Memorial Day Monday, May 25 Independence Day Friday, July 3 Labor Day Monday, September 7 Thanksgiving Day Thursday, N...
    RSA Link Team
    last modified by Max Kimball
  • Product Version Life Cycle for RSA BSAFE

    All EOPS dates will be reached at the end of the stated month. All versions prior to those noted below have been discontinued, so the EOPS is not applicable. RSA BSAFE® Crypto-C ME (CCME) RSA BSAFE&...
    RSA Link Team
    last modified by RSA Product Team
  • Product Version Life Cycle for RSA SecurID Access

    RSA SecurID® Authentication Agents and Clients RSA® MFA Agent for Microsoft Windows RSA® Authentication Agent for Microsoft Windows RSA® Authentication Agent for Web f...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA Data Protection Manager

    NOTE: RSA Data Protection Manager has reached End Of Life. All EOPS dates will be reached at the end of the stated month. Appliance Models RSA® Data Protection Manager Appliance RSA® Data ...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle

    Overview RSA products reach End of Primary Support (EOPS) a minimum of 36 months* following the date of the product's General Availability (GA), unless otherwise specified. Once a product reaches EOPS, RSA Technical S...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for the RSA Archer Suite

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Level 1* Extended Support Level 2** Upgrade Path RSA Archer Suite 6.8 Apr 2023 No No TB...
    RSA Link Team
    last modified by Robert Wells
  • RSA Link Service Interruption: Notifications Delivery Issue

    2020-04-27 08:54 MDT Update: The issue has been resolved and notifications are functioning properly. RSA Link is currently experiencing a service interruption involving the delivery of notifications via ema...
    RSA Link Team
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA Access Manager

    All EOPS dates will be reached at the end of the stated month. RSA® Access Manager Server RSA® Access Manager Agents RSA® Access Manager ServerProduct Version EOPS Date Level 1* Level 2** Upg...
    RSA Link Team
    last modified by Robert Wells
  • Welcome to RSA Link

    OVERVIEWAt RSA, our aim is to ensure that the products we provide work toward our customers' individual and enterprise security goals. This can only be made possible by streamlining support and educating our users on ...
    RSA Link Team
    last modified by RSA Link Team
  • Frequently Asked Questions about myRSA

    General Questions What is myRSA? What happened to RSA Download Central? Where can I find the myRSA portal? Can I see a demonstration of the website? Accessing the Portal Who has the ability to ac...
    RSA Link Admin
    last modified by RSA Link Admin
  • Warranty and Replacement Parts

    RSA provides industry-leading customer service and technical support for our complete line of Security technology products and solutions. See the RSA Product Warranty and Maintenance Table for a list of RSA's products...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Call-Handling Processes

    The call-handling flow goes through the following steps:  The Customer Relations Desk (CRD) answers your call, logs your case, and determines severity. For issues requiring technical support, the CRD sends y...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Goals and Parameters

    RSA Worldwide Technical Support maintains labs in all geographical locations for the purpose of replicating customer technical issues. Labs cover various hardware platforms, web servers, and third-party hardware ...
    RSA Link Team
    last modified by RSA Link Team
  • Known issues regarding access to product downloads in RSA Link

      RSA Link is currently experiencing some known issues regarding access and permissions to product downloads. In some situations, customers have not been given access to all of the restricted product pages for w...
    RSA Link Team
    last modified by RSA Link Team
  • Introducing RSA Link, the new support portal that replaces SecurCare Online (SCOL)

    Dear RSA Customer –    At RSA, we are focused on your business challenges.  We believe in challenging the established mindsets, approaches, and product categories that continue to fail....
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link Terms and Conditions

    RSA® Link Terms of Use   PLEASE READ THESE TERMS OF USE CAREFULLY:   These Terms of Use, the RSA Website Terms of Use and the Dell Privacy Statement govern your use of the RSA Link website (the &ldquo...
    RSA Link Admin
    last modified by RSA Link Team
  • Customer Guide to RSA Technical Support

    Best Practices for Opening a Support Case Information on End of Product Support (EOPS) RSA Holiday Schedule  Warranty and Replacement Parts  Service Level Objectives  Service Leve...
    RSA Link Team
    last modified by RSA Link Team
  • Frequently Asked Questions about RSA Link

    General Questions What is RSA Link? What happened to RSA SecurCare Online? Who has access to RSA Link? Access and Registration How do I register for an RSA Link account? Can I register with any e...
    RSA Link Team
    last modified by RSA Link Team