• Recently Published Knowledge Base Articles for RSA Link

    Date Range:  Sunday, March 10th -- Saturday, March 16th   Article Title Author Last Published Date 000035577 - How do I subscribe to product advisories on RSA Link? Jeff Shurtliff 15 Mar 2019 000036600 ...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link Service Interruption: March 16th

    14:10 EDT Update: The issue has been resolved and users are able to authenticate successfully once again. RSA Link and other RSA online portals such as myRSA and the Case Management portal are currently experien...
    RSA Link Team
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA Web Threat Detection

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Web Threat Detection 6.5 Feb 2022 No No TBD RSA Web T...
    RSA Link Team
    last modified by Robert Wells
  • myRSA Service Interruption: March 14th

    13:30 EDT Update: The issue has been resolved and users are once again able to access the myRSA portal. The myRSA portal is currently experiencing a service interruption relating to DNS issues.   Some users are ...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Link Service Interruption: March 13th

    Update - 22:53 EDT The DNS issues have been resolved and users are once again able to access RSA Link and other portals without errors. RSA Link and other RSA online portals such as myRSA and the Case Management...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Link Service Interruption: March 12th

    Update: The issue was fully resolved at approximately 3:30am EDT on March 13th. RSA Link and other RSA online portals such as myRSA and the Case Management portal are currently experiencing a service interruptio...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Link Service Interruption: March 7th

    14:40 EST Update: The issue is now fully resolved and all users can once again log in successfully. RSA Link and other RSA online portals such as myRSA and the Case Management portal are currently experiencing a...
    RSA Link Team
    last modified by RSA Link Admin
  • Frequently Asked Questions about myRSA

    General Questions What is myRSA? What happened to RSA Download Central? Where can I find the myRSA portal? Can I see a demonstration of the website? Accessing the Portal Who has the ability to ac...
    RSA Link Admin
    last modified by RSA Link Admin
  • myRSA: Launching February 13th to Improve your RSA Experience

      The myRSA portal—a new web platform for managing your RSA assets which replaces the RSA Download Central platform—will be launching on February 13th, 2019.   Please be aware that there may...
    RSA Link Admin
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA NetWitness Logs & Network

    All EOPS dates will be reached at the end of the stated month. Appliance Hardware Platforms RSA NetWitness® Storage RSA NetWitness® Logs & Network Appliance Hardware Platfor...
    RSA Link Team
    last modified by Brian Dunphy
  • RSA Link Service Interruption: February 5th

    Update (14:20 EST): The issue has been fully resolved and the registration portal is once again functioning as expected. The RSA Registration Portal (https://community.rsa.com/register), which is utilized by RSA Link...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Holiday Calendar

    2019North America Customer Support Centers New Year's Day Tuesday, January 1 Memorial Day Monday, May 27 Independence Day Thursday, July 4 Labor Day Monday, September 2 Thanksgiving Day Thursday, November 28 Day after...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA Access Manager

    All EOPS dates will be reached at the end of the stated month. RSA® Access Manager Server RSA® Access Manager Agents RSA® Access Manager ServerProduct Version EOPS Date Extended Support Year ...
    RSA Link Team
    last modified by Robert Wells
  • RSA Link Service Interruption: February 3rd

    Update (8:30pm EST) The issue is now resolved and single sign-on for all RSA online portals is functioning as expected. RSA Link and other RSA online portals such as RSA Download Central and the Case Management porta...
    RSA Link Admin
    last modified by RSA Link Admin
  • Frequently Asked Questions about RSA Link

    General Questions What is RSA Link? What happened to RSA SecurCare Online? Who has access to RSA Link? Access and Registration How do I register for an RSA Link account? Can I register with any e...
    RSA Link Team
    last modified by RSA Link Team
  • How to contact RSA Customer Support

    This document provides information on how to engage the RSA Customer Support team for assistance. Case Management Portal Communities on RSA Link Email RSA Customer Support Support Phone Numbers Ca...
    RSA Link Team
    last modified by RSA Link Admin
  • RSA Link Service Interruption: January 27th

    Update - 6:35pm EST: The issue has been resolved and the single sign-on (SSO) is once again functioning as expected. RSA Link and other RSA online portals such as RSA Download Central and the Case Managemen...
    RSA Link Admin
    last modified by RSA Link Admin
  • RSA Link Scheduled Maintenance: January 19th

    The scheduled maintenance is complete and RSA Link and other affected platforms are once again fully functional. RSA will be performing scheduled maintenance on Saturday, January 19th from 8am EST until 6pm EST....
    RSA Link Team
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA SecurID Access

    RSA SecurID® Authentication Agents and Clients RSA® Authentication Agent for Microsoft Windows RSA® Authentication Agent for Web for IIS and Apache RSA® Pluggable Authentication...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for RSA NetWitness Endpoint

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA NetWitness Endpoint 4.4 TBD TBD TBD TBD ...
    RSA Link Team
    last modified by RSA Link Team