• Recently Published Knowledge Base Articles for RSA Link

    Date Range: Sunday, November 10th -- Saturday, November 16th   Article Title Author Last Published Date 000038121 - TSX Asynchronous Abort (TAA) CVE-2019-11135: Impact on RSA Products Najeeb P...
    RSA Link Team
    last modified by RSA Link Team
  • Product Version Life Cycle for the RSA Archer Suite

    All EOPS dates will be reached at the end of the stated month.   Product Version EOPS Date Extended Support Year 1* Extended Support Year 2** Upgrade Path RSA Archer Suite 6.7 Oct 2022 No No TBD RSA ...
    RSA Link Team
    last modified by Robert Wells
  • Unable to register customer serial number

    I need to register the serial number of the product on the RSA link portal in order to access downloads etc, however when i attempt to do this i always get a message saying "We were unable to validate the information ...
    Paul Lomas
    last modified by Paul Lomas
  • Product Version Life Cycle for RSA SecurID Access

    RSA SecurID® Authentication Agents and Clients RSA® MFA Agent for Microsoft Windows RSA® Authentication Agent for Microsoft Windows RSA® Authentication Agent for Web f...
    RSA Link Team
    last modified by Robert Wells
  • Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint Appliance Hardware Platforms RSA NetWitness® Storage RS...
    RSA Link Team
    last modified by Robert Wells
  • Known Content Formatting Issue on RSA Link: October 31st

      8 Nov 16:39 EST Update: The issue has been fully tested and seems to be resolved for all but a handful of edge cases, which are being investigated separately. 1 Nov 15:00 EDT Update: A fix is being deployed ...
    RSA Link Admin
    last modified by RSA Link Admin
  • Product Version Life Cycle for RSA BSAFE

    All EOPS dates will be reached at the end of the stated month. All versions prior to those noted below have been discontinued, so the EOPS is not applicable. RSA BSAFE® Crypto-C ME (CCME) RSA BSAFE&...
    RSA Link Team
    last modified by RSA Product Team
  • How do I change my portal email address / user id?

    How do I change my company name and email address / user id?     My company, LGS Innovations, was purchased by CACI International in March of 2109.   My LGS email address will cease to be sup...
    Richard Mayer
    last modified by Richard Mayer
  • Charge Presentations - Unauthorized Access Message

    Can you please update/unlock the PDF for the 2019 RSA Charge presentation titled, The Evolution of the Risk Register Makeover Edition (or send it to me via email)? When I click on the PDF link, an "Unauthorized" messa...
    Tara Mattes
    last modified by Tara Mattes
  • RSA® Personalized Support Services: Designated Support Engineer Data Sheet

    Last Modified:  January, 2018
    RSA Link Team
    last modified by RSA Link Team
  • RSA® Personalized Support Services: Service Account Manager Data Sheet

    Last Modified: January, 2018
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Plans and Options

    Basic Support — Care Essentials for Self-Support This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complet...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link, myRSA & Case Management Service Interruption: October 13th

      The issue was resolved at 14:10 EDT on October 13th.  RSA Link, myRSA and the RSA Case Management portal are currently experiencing a service interruption with its single sign-on (SSO) functionality. &#...
    RSA Link Admin
    last modified by RSA Link Admin
  • Why I'm unable to access to My Cases?

    Hi all. When clicking on "My Cases" at the top of RSA Link page, I get this message:     So... I can't start a support case for Link... do you have any idea about this?   Jose
    Jose Mendoza Zertuche
    last modified by Jose Mendoza Zertuche
  • Product Version Life Cycle for RSA Digital Certificate Solutions

    RSA Certificate Manager, RSA Registration Manager, RSA Validation Manager and all associated products have reached End Of Life. All EOPS dates will be reached at the end of the stated month. RSA® Certificate...
    RSA Link Team
    last modified by RSA Product Team
  • Product Version Life Cycle for RSA Data Protection Manager

    NOTE: RSA Data Protection Manager has reached End Of Life. All EOPS dates will be reached at the end of the stated month. Appliance Models RSA® Data Protection Manager Appliance RSA® Data P...
    RSA Link Team
    last modified by RSA Product Team
  • How to ask a question on RSA Link from your mobile device

    Open video

    RSA Link Admin
    last modified by RSA Link Admin
  • Email ID Change

    My email ID for organization is changed. I want to update? what's the procedure.
    Ananth Sundaram
    last modified by Ananth Sundaram
  • Cant access RSA Charge 2019 presentation

    Cant access RSA Charge 2019 presentation
    Zuly Pauneto
    last modified by Zuly Pauneto
  • RSA Charge 2019 - Presentation Slides

    Hello! I attended RSA Charge 2019 and I'm looking for the presentation slides that were presented in the conference.   Thanks, Saroja
    Saroja Pinapati
    last modified by Saroja Pinapati