• Community Access

    As a Titanium Partner, is there a reason why I don't have access to some of the most basic Archer resources on RSA Link? I can't access release notes, platform documentation, solution & use case materials, etc. Ca...
    Chris Swift
    last modified by Chris Swift
  • Frequently Asked Questions about myRSA

    General Questions What is myRSA? What happened to RSA Download Central? Where can I find the myRSA portal? Can I see a demonstration of the website? Accessing the Portal Who has the ability to ac...
    RSA Link Admin
    last modified by RSA Link Admin
  • Don't have access to "My cases" page

    Hello, I need to submit a support case, however, do not have access to the support creation page. We use WTD, have a serial number but couldn't update our profile.   Please see denial attached
    Jose Martins
    last modified by Jose Martins
  • Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint Appliance Hardware Platforms RSA NetWitness® Storage RS...
    RSA Link Team
    last modified by Daryl Markey
  • Warranty and Replacement Parts

    RSA provides industry-leading customer service and technical support for our complete line of Security technology products and solutions. See the RSA Product Warranty and Maintenance Table for a list of RSA's products...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Call-Handling Processes

    The call-handling flow goes through the following steps:  The Customer Relations Desk (CRD) answers your call, logs your case, and determines severity. For issues requiring technical support, the CRD sends y...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Goals and Parameters

    RSA Worldwide Technical Support maintains labs in all geographical locations for the purpose of replicating customer technical issues. Labs cover various hardware platforms, web servers, and third-party hardware ...
    RSA Link Team
    last modified by RSA Link Team
  • Known issues regarding access to product downloads in RSA Link

      RSA Link is currently experiencing some known issues regarding access and permissions to product downloads. In some situations, customers have not been given access to all of the restricted product pages for w...
    RSA Link Team
    last modified by RSA Link Team
  • Introducing RSA Link, the new support portal that replaces SecurCare Online (SCOL)

    Dear RSA Customer –    At RSA, we are focused on your business challenges.  We believe in challenging the established mindsets, approaches, and product categories that continue to fail....
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link Terms and Conditions

    RSA® Link Terms of Use   PLEASE READ THESE TERMS OF USE CAREFULLY:   These Terms of Use, the RSA Website Terms of Use and the Dell Privacy Statement govern your use of the RSA Link website (the &ldquo...
    RSA Link Admin
    last modified by RSA Link Team
  • Customer Guide to RSA Technical Support

    Best Practices for Opening a Support Case Information on End of Product Support (EOPS) RSA Holiday Schedule  Warranty and Replacement Parts  Service Level Objectives  Service Leve...
    RSA Link Team
    last modified by RSA Link Team
  • Frequently Asked Questions about RSA Link

    General Questions What is RSA Link? What happened to RSA SecurCare Online? Who has access to RSA Link? Access and Registration How do I register for an RSA Link account? Can I register with any e...
    RSA Link Team
    last modified by RSA Link Team
  • How to register for an RSA Link account

    In order to benefit the most from the RSA Link platform, it is necessary to register for an account.  This allows you to not only view community posts and other content, but gives you the ability to post comments...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Case Submission

    Best Practices: Submitting a Case Case Submission Options RSA Link Case Management Portal Online Web Forms Email Support Telephone Support Best Practices: Case Submission by Severity Level...
    Erica Chalfin
    last modified by RSA Link Team
  • RSA Support Strategy

    CALL-HANDLING PROCESSES ESCALATION PROCEDURES SUPPORT GOALS AND PARAMETERS Learn about RSA’s call-handling processes for customer relationship management. RSA Call-Handling Processes Learn about RSA’s...
    RSA Link Team
    last modified by RSA Link Team
  • How to contact RSA Support

    This document provides information on how to engage the RSA Support team for assistance. Case Management Portal Communities on RSA Link Support Phone Numbers RSA Link & myRSA (formerly Download...
    RSA Link Team
    last modified by RSA Link Team
  • Adding more users

    How do I add another user to my RSA Link account?
    Olen Tucker
    last modified by Olen Tucker
  • Problems Logging In

    Getting a Single Sign on error after logging successfully into RSA
    Wesley Noronha
    last modified by Wesley Noronha
  • Single Sign-On Error Message

    Single Sign-on Error when opening pressing the My Cases section, any ideas? can't talk to the support either as same message pops up except for asking through here.  
    Harry Wilkinson
    last modified by Harry Wilkinson
  • How can I update my Credentials to submit Cases?

    For some reason I cannot access the RSA support page, not being able to submit a case either. How can I configure my access to have this functionality?
    Jose Martins
    last modified by Jose Martins