• Welcome to RSA Link

    OVERVIEWAt RSA, our aim is to ensure that the products we provide work toward our customers' individual and enterprise security goals. This can only be made possible by streamlining support and educating our users on ...
    RSA Link Team
    last modified by RSA Link Team
  • Can't access My Cases

    I am getting the same error as other people have reported.  Is my account locked?  I get into RSA link fine but can not get into My Cases.  I get the Salesforce SSO error.
    Ron Layton
    last modified by Ron Layton
  • My Cases

    Het lukt me niet om My Cases te zien. Ik krijg dan een melding :   Hoe kan deze met spoed opgelost worden? We zitten met spoed te wachten op een levering van SMS tokens die niet goed is gegaan!!
    Gerard van der Wagt
    last modified by Gerard van der Wagt
  • RSA Archer Customer needs updating in RSA Link

    I have a Customer Account Manager who has a Customer that, in RSA Link their (customer's) name needs to be updated. (Old name like "bob" and new name like "sue" - for example. RSA Account manager for Archer reached o...
    Graham Longenecker
    last modified by Graham Longenecker
  • Community Access

    As a Titanium Partner, is there a reason why I don't have access to some of the most basic Archer resources on RSA Link? I can't access release notes, platform documentation, solution & use case materials, etc. Ca...
    Chris Swift
    last modified by Chris Swift
  • Frequently Asked Questions about myRSA

    General Questions What is myRSA? What happened to RSA Download Central? Where can I find the myRSA portal? Can I see a demonstration of the website? Accessing the Portal Who has the ability to ac...
    RSA Link Admin
    last modified by RSA Link Admin
  • Don't have access to "My cases" page

    Hello, I need to submit a support case, however, do not have access to the support creation page. We use WTD, have a serial number but couldn't update our profile.   Please see denial attached
    Jose Martins
    last modified by Jose Martins
  • Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint Appliance Hardware Platforms RSA NetWitness® Storage RS...
    RSA Link Team
    last modified by Daryl Markey
  • Warranty and Replacement Parts

    RSA provides industry-leading customer service and technical support for our complete line of Security technology products and solutions. See the RSA Product Warranty and Maintenance Table for a list of RSA's products...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Call-Handling Processes

    The call-handling flow goes through the following steps:  The Customer Relations Desk (CRD) answers your call, logs your case, and determines severity. For issues requiring technical support, the CRD sends y...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Goals and Parameters

    RSA Worldwide Technical Support maintains labs in all geographical locations for the purpose of replicating customer technical issues. Labs cover various hardware platforms, web servers, and third-party hardware ...
    RSA Link Team
    last modified by RSA Link Team
  • Known issues regarding access to product downloads in RSA Link

      RSA Link is currently experiencing some known issues regarding access and permissions to product downloads. In some situations, customers have not been given access to all of the restricted product pages for w...
    RSA Link Team
    last modified by RSA Link Team
  • Introducing RSA Link, the new support portal that replaces SecurCare Online (SCOL)

    Dear RSA Customer –    At RSA, we are focused on your business challenges.  We believe in challenging the established mindsets, approaches, and product categories that continue to fail....
    RSA Link Team
    last modified by RSA Link Team
  • RSA Link Terms and Conditions

    RSA® Link Terms of Use   PLEASE READ THESE TERMS OF USE CAREFULLY:   These Terms of Use, the RSA Website Terms of Use and the Dell Privacy Statement govern your use of the RSA Link website (the &ldquo...
    RSA Link Admin
    last modified by RSA Link Team
  • Customer Guide to RSA Technical Support

    Best Practices for Opening a Support Case Information on End of Product Support (EOPS) RSA Holiday Schedule  Warranty and Replacement Parts  Service Level Objectives  Service Leve...
    RSA Link Team
    last modified by RSA Link Team
  • Frequently Asked Questions about RSA Link

    General Questions What is RSA Link? What happened to RSA SecurCare Online? Who has access to RSA Link? Access and Registration How do I register for an RSA Link account? Can I register with any e...
    RSA Link Team
    last modified by RSA Link Team
  • How to register for an RSA Link account

    In order to benefit the most from the RSA Link platform, it is necessary to register for an account.  This allows you to not only view community posts and other content, but gives you the ability to post comments...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Plans and Options

    Basic Support — Care Essentials for Self-Support This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complet...
    RSA Link Team
    last modified by RSA Link Team
  • RSA Support Case Submission

    Best Practices: Submitting a Case Case Submission Options RSA Link Case Management Portal Online Web Forms Email Support Telephone Support Best Practices: Case Submission by Severity Level...
    Erica Chalfin
    last modified by RSA Link Team
  • RSA Support Strategy

    CALL-HANDLING PROCESSES ESCALATION PROCEDURES SUPPORT GOALS AND PARAMETERS Learn about RSA’s call-handling processes for customer relationship management. RSA Call-Handling Processes Learn about RSA’s...
    RSA Link Team
    last modified by RSA Link Team