• Single sign-on error when raising a support case

    We are trying to open a case with the Customer Support team but after completing the security questions the following screen appears.  
    Laura Darsley
    last modified by Laura Darsley
  • Allowing another user access

    I need to let someone else at my company look for info in RSA link. I gave them my userid/password. Hopefully this is allowed. Anyway, it gave them a prompt to enter a code. The code usually gets sent to my phone, but...
    JANET LOWRY
    last modified by JANET LOWRY
  • Not able to access the links

    Hi, Not able to access these links; https://community.rsa.com/message/909618 https://community.rsa.com/docs/DOC-100314   My user id: Ugendar.macherla@suntrust.com
    Ugendar Goud Macherla
    last modified by Ugendar Goud Macherla
  • How to contact RSA Support

    This document provides information on how to engage the RSA Support teams for assistance. Case Management Portal Communities on RSA Link Support Phone Numbers RSA Link Access Issues Case Mana...
    RSA Link Team
    last modified by Robert Wells
  • How do I add organization or product information to my profile so that I can access notifications?

    Hello, I created a profile for HPDL@amica.com primarily to get notifications for Archer but I did not put in any specific information  for my organization or product when doing so.  Now, when I try to get ad...
    Amica Help Desk
    last modified by Amica Help Desk
  • Access to RSA Archer Supported Operating Systems info

    I am trying to go to the product page to ask a question about RSA Archer Suite platform support.  I am looking for a list of supported operating systems.   The web site tries to redirect me, but fails e...
    John Dolen
    last modified by John Dolen
  • When will RSA BSAFE CryptoJ 6.2.5 be FIPS validated on NIST website?

    Hi,   I see BSAFE CryptoJ v6.2.4 is FIPS validated on the NIST website: https://csrc.nist.gov/projects/cryptographic-module-validation-program/certificate/3184  https://csrc.nist.gov/projects/cryptographi...
    Wendy Schmitz
    last modified by Wendy Schmitz
  • How do I change my password and security questions on RSA Link?

    I don't see a way to change my password or security questions once I am logged in. Clicking my avatar gives lots of options but not change password or change security questions. 
    Adam Bryer
    last modified by Adam Bryer
  • RSA Warranty and Replacement Parts Maintenance Table

    Product Standard Warranty Period and Support Option Support Option Upgrade During Warranty Period Initial Product Installation Support Options During Maintenance Period RMA Parts Replacement Customer Performed Tasks [...
    RSA Link Team
    last modified by RSA Link Team
  • Warranty and Replacement Parts

    RSA provides industry-leading customer service and technical support for our complete line of Security technology products and solutions. See theRSA Warranty and Replacement Parts Maintenance Table for a list of ...
    RSA Link Team
    last modified by RSA Link Team
  • Customer Guide to RSA Technical Support

    Best Practices for Opening a Support Case Information on End of Product Support (EOPS) RSA Holiday Schedule  Warranty and Replacement Parts  Service Level Objectives  Service Leve...
    RSA Link Team
    last modified by RSA Link Team
  • Salesforce error opening support Case

    Hi,   when i try to browse "My cases", I have a Salesforce SSO error with the following message :   We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single ...
    Marie-Josee Ben Naceur
    last modified by Marie-Josee Ben Naceur
  • Salesforce error opening support case

    Just tried and we have the same problem.
    Manish Vora
    last modified by Manish Vora
  • Salesforce error opening support case

    i have the same problem!
    Sebastian Mondaca
    last modified by Sebastian Mondaca
  • Salesforce error opening support case

    Hello,   when browsing to "my Cases" (https://community.rsa.com/cases) I receive the following error:  We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Sing...
    Niels Klein
    last modified by Niels Klein
  • Salesforce error opening support case

    It's June 24nd and I am having the same issue.
    h sewerin
    last modified by h sewerin
  • Not able view few articles in rsa community

    Hi, I am not able view few articles in rsa community. It says Unauthorized .
    E Murugaiyan
    last modified by E Murugaiyan
  • Product Version Life Cycle for RSA NetWitness Platform

    All EOPS dates will be reached at the end of the stated month. RSA NetWitness® Platform RSA NetWitness® Endpoint RSA NetWitness® Hardware RSA NetWitness® Platform...
    RSA Link Team
    last modified by Daryl Markey
  • RSA Support Plans and Options

    Basic Support — Care Essentials for Self-Support This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complet...
    RSA Link Team
    last modified by RSA Link Team
  • Registration Login Error

    Hello, I am trying to register but the site is not recognizing my valid S/N. When I try to open a case, I am getting the following Salesforce SSO error:  We can't log you in. Check for an invalid assertion in th...
    nasir iman
    last modified by nasir iman