|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
Platform: RSA SecurID hardware appliance on DellPowerEdge R210
|Issue||When trying to install the latest BIOS firmware advised by RSA v1.12.0 for Dell PowerEdge R210 as suggested in the RSA SecurID Hardware Appliance Component Updates advisory, released 10 December 2018, the following error is received and the update fails:|
|Cause||This error occurs if the platform failed the pre-installation platform check. Meaning, the firmware update script normally checks the machine type and the current firmware version of the hardware appliance for compatibility before applying the new firmware image.|
The SecurID hardware appliance is preloaded with an OEM custom firmware image which causes it to fail that platform pre-installation check.
The output should be.