Article Content
Article Number | 000036679 |
Applies To | RSA Product Set: Identity Governance & Lifecycle RSA Version/Condition: 7.0.2, 7.1.0 |
Issue | The following error is encountered for an automatically triggered revocation request when submitting a change request to add an entitlement which includes a revocation date, to a user that has two associated accounts, one of which is disabled. Exception while processing the automated request for item 77339, the exception is: Expected 1 account associated with the ChangeRequestItem. There were 2. AFX will process the add request successfully. But for the revocation task, AFX fails to remove the account with the following error. |
Cause | This is a known issue with the product and a fix is provided in 7.0.2 P09 and 7.1.0 P03. |
Resolution | Applying patch 7.0.2 P09 or higher, or 7.1.0 P03 and higher will prevent future occurrences of this condition. |