000036983 - Unable to extract account data to csv file in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Dec 27, 2018Last modified by RSA Customer Support Employee on Jan 8, 2019
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Article Number000036983
Applies ToRSA Product Set:  RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.0.2
IssueNot able to extract the accounts data from UI using either of these options:
  • Resource > Application > Accounts > Table Options >
  • Resource > Application > Collectors > Account collector > Accounts > Table Options > Save.

In Google Chrome, you will see a Failed Network error., as shown below.  In IE and Firefox, the report download just fails.

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This issue is with downloading a large number of accounts. Downloads work fine where accounts are less than 150.

CauseThe root cause is not yet known but it is suspected the error is due to the failure of the data export volume.
WorkaroundAs a workaround, set the page size to 150 by adding the parameter ExportPageReadSize to the Custom section of the Settings tab under Admin/System menu and try exporting the data.
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