000037034 - RSA Adaptive Authentication (Cloud) 14.0 Case management Research Activities only returns 500 results

Document created by RSA Customer Support Employee on Dec 27, 2018
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Article Number000037034
Applies ToRSA Product Set: Adaptive Authentication (Cloud)
RSA Product/Service Type: Adaptive Authentication (Cloud)
RSA Version/Condition: 14.0
IssueAA Cloud Back Office Research Activities seems to return only 500 activities when it is obvious that it should return much more. What is the problem here?
Example customer question -- The Back Office search feature at times only pulls partial data when using search parameters.  Why is this occurring?

The limitation of 500 search results from the AA Cloud BackOffice, Case Management, Research Activities page has a design limitation as of this version(14.0).   
This limitation was put in place to reduce BackOffice system performance degradation by doing large data searches.

As a workaround, apply filters as seen in the Research Activities page to reduce the expected results below the 500 result return limitation. 


NotesEngineering may increase this limitation in a future update but has not committed as of this article's writing (Dec 2018).