Article Content
Article Number | 000037034 |
Applies To | RSA Product Set: Adaptive Authentication (Cloud) RSA Product/Service Type: Adaptive Authentication (Cloud) RSA Version/Condition: 14.0 |
Issue | AA Cloud Back Office Research Activities seems to return only 500 activities when it is obvious that it should return much more. What is the problem here? Example customer question -- The Back Office search feature at times only pulls partial data when using search parameters. Why is this occurring? |
Resolution | The limitation of 500 search results from the AA Cloud BackOffice, Case Management, Research Activities page has a design limitation as of this version(14.0). |
Notes | Engineering may increase this limitation in a future update but has not committed as of this article's writing (Dec 2018). |