000037058 - Email and log file timestamps are incorrect in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jan 1, 2019Last modified by RSA Customer Support Employee on Feb 11, 2020
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Article Number000037058
Applies ToRSA Product Set: RSA Identiity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0
IssueTimestamps in different areas of the product show incorrectly.
  1. For example, viewing the log files (Admin > System > Logs) shows a timestamp value that is ahead by 10-15 minutes:

User-added image


The log events in the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) show the correct time.


12/27/2018 15:33:28.549 INFO  (default task-16) [com.aveksa.gui.core.LoginLogout] User logged in: AveksaAdmin::SessionCount=1::UserCount=1

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment if you are on a WildFly cluster or a non-WildFly platform.


  1. The display of the RSA Identity Governance & Lifecycle email events under the Admin > Email > Log tab menu shows a Sent/Received time value that is ahead by 10-15 minutes.

User-added image
CauseThe ojdbc7.jar file has a bug converting an oracle timestamp to a java date format.

This is a known issue reported in engineering tickets ACM-89971 and ACM-83684.

ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle version 7.1.1 which uses the ojdbc8.jar file.

Note: This issue is fixed in the ojdbc8.jar file. To use this jar file, you must upgrade to an RSA Identity Governance & Lifecycle version that is compatible with the ojdbc8.jar file.
WorkaroundThere are no known workarounds for this issue. Due to the driver dependency this issue is only resolved by upgrading to a version that uses the ojdbc8.jar.