000037091 - Error message "This site can't be reached" when attempting to log in to RSA Link

Document created by RSA Customer Support Employee on Jan 10, 2019Last modified by RSA Customer Support Employee on Jan 10, 2019
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000037091
Applies ToRSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: RSA Single Sign-On (auth.rsasecurity.com)
IssueWhen attempting to log in to RSA Link I am getting the error below in my web browser.

This site can't be reached
auth.rsasecurity.com unexpectedly closed the connection.

ERR_CONNECTION_CLOSED


User-added image
CauseThis error indicates that the RSA Single Sign-On website (https://auth.rsasecurity.com) is experiencing downtime.
ResolutionCheck to see if there is an announcement on the RSA Link home page (https://community.rsa.com) which would indicate that this is a known issue.

User-added image

If present, you can click on the hyperlink in the announcement to get more details on the issue and can follow the announcement by clicking Actions > Follow and then selecting the Inbox option in order to receive updates via email when progress is made.

User-added image

If there is no announcement on the home page regarding the issue, please report the issue to RSA Customer Support using the form at https://community.rsa.com/contact.
NotesIf you follow the RSA Customer Support community on RSA Link then you will proactively receive email notifications whenever any service interruptions occur on website, and you will also receive advanced notices for when the website will be undergoing scheduled maintenance.

Attachments

    Outcomes