000037046 - RSA Authentication Manager 8.x upgrade using Windows Share fails with error “Copying update to local filesystem”

Document created by RSA Customer Support Employee on Jan 9, 2019
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Article Number000037046
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.x
IssueUpgrading Authentication Manager using Windows Share folder as a source fails with the following error:
Verifying free disk space 14/12/18 12.54.13 CET Completed
Mounting Windows share 14/12/18 12.54.13 CET Completed
Copying update to local filesystem 14/12/18 12.54.14 CET  Failed
Unmounting Windows share 14/12/18 12.54.14 CETCompleted
Mounting update    Skipped
Verifying update integrity Skipped
Preparing update installer    Skipped
Launching update installer    Skipped

In the Advanced view, a permission denied error is seen:

Free Disk Space Check:
Required Free Disk Space: 4096MB
Actual Free Disk Space : 75885MB
[INFO] Mounting device CIFS to /tmp/rsa_update/cifs_root.
Caching update to /opt/rsa/am/updates/iso/CIFS-
Error: Failed to cache patch: /tmp/rsa_update/cifs_root/am-update- (Permission denied)
[INFO] Unmounting device CIFS from /tmp/rsa_update/cifs_root.
Failed to launch the update installer to apply the update AM 8.3 P 05.

CauseThis issue will occur if:
  • Incorrect permission assigned to the user used to access the Windows Share folder.
  • Even if the folder/file has full control permission assigned to Everyone this will fail. The user must be explicitly assigned full control permission to the windows folder
  1. The Windows Share folder should have Full Control permission assigned to user as shown below.

User-added image

  1. Explicitly assign this user full control permission to the Windows folder. If you have full control permission assigned to Everyone on the Windows folder this will still cause permission denied errors.
  2. If the user is a domain user, make sure to enter the username in the User Name field in the format of Domain\User, rather than just user. DO this in the Operation Console under Maintenance > Update & Rollback  > Configure update source.

User-added image