|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3 or later
|Issue||Applying the RSA Authentication Manager 8.4 software update (rsa-am-update-18.104.22.168.0.iso) to an Authentication Manager 8.3 instance fails and services will not come back online. The following error is seen in the Advanced Status View for the update. |
|Cause||The /opt/rsa/am/server/wrapper/backup/ directory is owned by root. The Authentication Manager software update installer does not have enough permissions to modify the directory by removing the AdminServerWrapper.conf file, as the update installer is run by the rsaadmin user.|
|Resolution||To remedy the problem, revert back to a good snapshot from the Authentication Manager virtual appliance that was taken before the issue happened. Otherwise, install a new instance of Authentication Manager and restore from backup. After that, use the following commands to correct the permissions of the aforementioned file. |
Note that during Quick Setup another user name may have been selected. Use that user name to login.