RSA Link Service Interruption: February 3rd

Document created by RSA Link Admin Employee on Feb 3, 2019Last modified by RSA Link Admin Employee on Feb 3, 2019
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Update (8:30pm EST)
The issue is now resolved and single sign-on for all RSA online portals is functioning as expected.

RSA Link and other RSA online portals such as RSA Download Central and the Case Management portal are currently experiencing a service interruption with its single sign-on (SSO) functionality.

 

Users that log in are generally able to complete the login process but are then routed to a Single Sign-on Error page or shown a similar error message, depending on the platform.  RSA employees are immediately shown an "Authentication Error" message upon entering their username.

 

This issue is being actively investigated in order to resolve it as urgently as possible, and updates to the issue will be posted in this advisory throughout the process. 

 

During this time, users will still be able to view all other content on RSA Link such as the open community forums, product documentation and knowledge base articles.

 

More information about the issue is available in the knowledge base article 000037091.

 

If you have any questions or concerns regarding this information, please contact RSA Customer Support.

 

Please accept our apology for any inconvenience this may cause.

 

Thank you,

RSA Link Team

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