Article Number | 000037158 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: SecurID Software Token RSA Version/Condition: 4.1.2, 4.2.1 |
Issue | The following error message displays when importing an RSA SecurID Software Token:
No token storage device was detected. Verify that the device is attached or contact your administrator


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Cause | The com.rsa.Software Token.Policies.plist file is in the templates subfolder with the installation media and it is recommended that it be configured before installation. |
Resolution | The following steps need to be performed on the Mac for a successful token import.
- Open a command prompt.
- Navigate to /Library/Preferences.
cd /Library/Preferences
- Run the following commands:
plutil -convert xml1 'com.rsa.Software Token\Desktop.plist' plutil -convert xml1 'com.rsa.Software Token\Library.plist'
- Reboot the machine and import the token.
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Notes | You can enable debugging of the application with the following steps.
- Use any editor and edit com.rsa.Software Token\Library.plist.
- The important thing is to change the LogLevel value from INFO to DEBUG.
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