000037172 - ServiceNow Connector missing Command Output Parameters section in the "Check Ticket Status"  and "Check Request Status" Capabilities for RSA Identity Governance & Lifecycle 7.0.2 and higher

Document created by RSA Customer Support Employee on Feb 11, 2019
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Article Number000037172
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0
 
IssueThe RSA Identity Governance & Lifecycle ServiceNow Connector is missing the Command Output Parameters section in the Check Ticket Status and Check Request Status capabilities of the connector.
 
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CauseThis is a known issue in the following versions.
  • RSA Identity Governance & Lifecycle 7.0.0 
  • RSA Identity Governance & Lifecycle 7.0.2 
  • RSA Identity Governance & Lifecycle 7.1.0 
Resolution
This issue is resolved in the following versions.  Please patch and then install the latest AFX connector for ServiceNow.


  • RSA Identity Governance & Lifecycle 7.0.0 please upgrade to a current version,
  • RSA Identity Governance & Lifecycle 7.0.2 resolved in 7.0.2 P11,
  • RSA Identity Governance & Lifecycle 7.1.0 resolved in 7.1.0 P05,
  • RSA Identity Governance & Lifecycle 7.1.1 GA version
The connector now has Command Output Parameters sections in the Check Ticket Status and Check Request Status capabilities of the connector.
 
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