|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2
|Issue||The option to remote factory reset an RSA SecurID hardware appliance using the /opt/rsa/am/utils/rsautil factory-reset utility was removed starting with Authentication Manager 8.2. If you do not have remote access using iDRAC or RMM, there is no way to use the installation CD to factory reset the appliance.|
|Resolution||If there is no way to use the CD and a factory reset is needed, try the following steps:|
Note that during Quick Setup another user name may have been selected. Use that user name to login.
|Notes||If the option to use the installation CD is available, it is recommended to use the installation CD to factory reset the appliance. Review |
000034277 - How to factory reset an RSA Authentication Manager 8.2 hardware appliance without a factory reset button from the Operations Console for more details.
If you're using Authentication Manager 8.1, you can reset the appliance to factory defaults using the rsautil utility. More information can be fond in article
000033943 - How to factory reset an Authentication Manager 8.1 hardware appliance from the command line.