Customer Experience Improvement Program and Live Feedback: Learn More

Document created by RSA Information Design and Development Employee on Feb 12, 2019Last modified by RSA Product Team on Apr 15, 2020
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The RSA NetWitness Platform Customer Experience Improvement Program (CEIP) is an initiative to continuously improve RSA NetWitness Platform. When a customer enables this program, the CEIP performs analytics about how individual users work in RSA NetWitness Platform without interrupting their workflow or personally identifying users. As part of this program, RSA gains insights on your deployment and license usage and analytics on pages viewed and actions taken. RSA uses these analytics when making decisions about new features and enhancements to prioritize in upcoming releases. For more information, see "Configure the Customer Experience Improvement Program" in the System Configuration Guide.

Note: RSA Live Feedback is automatically enabled when you create a Live services account. In Version 11.4.0.x and earlier, RSA Live Feedback had an option to enable Additional Feedback Insights under Admin > System > Live Services. This option is no longer available as a separate configurable option because it is included as part of CEIP. If the Additional Feedback Insights feature is enabled when you upgrade to 11.4.1, CEIP participation is automatically enabled.

Product Usage Analytics

Information CollectedDescription

User Identifier

A unique identifier for each user of the RSA NetWitness Platform server where CEIP is enabled. No personally identifiable information about the user is collected.

User Role

The RSA NetWitness user role assigned to the user.

License Identifier

A license identifier of the NetWitness instance associates users with an organization. The real identity of the organization is obfuscated.

Page Views

The URL of the page, some browser information (such as language and browser version), and the title of the page.

Click and Focus Events

User interactions with elements on each page viewed. No user entered text or visible data in the view is collected.

RSA Live Feedback Analytics

Information CollectedDescription

License Usage and Version of Host (Live Feedback)

  • Product name
  • Product version
  • Product instance
  • Activation key
  • Details of each component (ID, name, version, instance ID)

Endpoint Server
(Additional Feedback Insights)

Usage:

  • Number of agents deployed

OS Used:

  • WinHosts
  • LinuxHosts
  • MacHosts
  • Total Hosts

UEBA  Server
(Additional Feedback Insights)

User Information:

  • Daily Active Users Count

Alert

  • Daily Alerts Created Count
  • Daily Events Processed Count
  • Daily Alert Indicators Created Count
  • Daily Smarts Created Count
  • Daily Smart Indicators Created Count

Concentrator
(Additional Feedback Insights)

Version of Concentrator

Decoder
(Additional Feedback Insights)

Version of Decoder

ESA Analytics Server
(Additional Feedback Insights)

Version of ESA

Log Decoder
(Additional Feedback Insights)

Version of Log Decoder

Archiver
(Additional Feedback Insights)

Version of Archiver

Other Services
(Additional Feedback Insights)

Version of any other deployed services

 


 

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Customer Experience Improvement Program and Live Feedback

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