Live Feedback: Learn More

Document created by RSA Information Design and Development on Feb 12, 2019Last modified by Scott Marcus on Feb 12, 2019
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RSA Live Feedback collects information and makes it available to RSA to better understand your license usage and version of hosts deployed. This information provides RSA with insights on the NetWitness deployments and helps make decisions such as when to extend support or deprecate certain versions, what new features and enhancements to prioritize in the upcoming releases.

All information collected will be sent securely to RSA and will remain confidential.

Deployment and License Information

License usage details is collected to understand the compliance with the license purchased and usage trends.

In case of Endpoints, details on the number of agents on which operating system the agent is installed. It also collects information about how many of the deployed agents are active.

In case of UEBA deployments, details like number of users per day, and how many users are active.

Product version of host information of NetWitness Platform and components is collected. For example, version of Concentrators, Decoders in your deployment.

Information Collected

Live Feedback collects the following component metrics information:

ComponentsInformation Collected

Endpoint Server


  • Number of agents deployed.

OS Used:

  • WinHosts
  • LinuxHosts
  • MacHosts
  • Total Hosts

UEBA  Server

User Information:

  • Daily Active Users Count


  • Daily Alerts Created Count,
  • Daily Events Processed Count,
  • Daily Alert Indicators Created Count
  • Daily Smarts Created Count,
  • Daily Smart Indicators Created Count, 


Version of Concentrator


Version of Decoder

ESA Analytics Server

Version of ESA

Log Decoder

Version of Log Decoder


Version of Archiver

Other Services

Version of any other deployed services