000034729 - Initialization error "Unable to register service ReviewService" and "Unable to start local agent" in RSA Identity Governance and Lifecycle 7.x

Document created by RSA Customer Support Employee on Feb 18, 2019
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Article Number000034729
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.0+, 7.0.1
The RSA Identity Governance & Lifecycle application User Interface (UI) will not come up after a restart.  The initialization error as shown here is displayed:


Initialization Status
Initialization operations completed with errors.  Please resolve the problems(s) before the application server can accept requests.
Unable to register service ReviewService.com.aveksa.server.runtime.ServerException: java.lang.NullPointerException
Unable to start local agent.java.lang.Exception: Local Agent could not be deployed in the system.

User-added image

The $AVEKSA_WAR_DIR/log/aveksaServer.log shows the following errors:

12/12/2016 18:37:42.294 ERROR (MSC service thread 1-3) [com.aveksa.server.core.Container] Unable to register service ReviewService.
com.aveksa.server.runtime.ServerException: java.lang.NullPointerException
at com.aveksa.server.review.ReviewServiceProvider.initialize(ReviewServiceProvider.java:208)
at com.aveksa.server.core.Container.registerService(Container.java:289)
at com.aveksa.server.core.Container.initialize(Container.java:83)
at com.aveksa.server.runtime.AveksaSystem.doStartupOperations(AveksaSystem.java:329)
at com.aveksa.server.runtime.AveksaSystem.initialize(AveksaSystem.java:305)


12/12/2016 18:37:46.958 ERROR (MSC service thread 1-3) [com.aveksa.server.runtime.AveksaSystem] Unable to start local agent.
java.lang.Exception: Local Agent could not deployed in the system.
at com.aveksa.server.core.Container.startLocalAgent(Container.java:376)
at com.aveksa.server.core.Container.startLocalAgent(Container.java:334)
at com.aveksa.server.runtime.AveksaSystem.doStartupOperations(AveksaSystem.java:383)


[com.aveksa.server.authorization.XXAuthorizationServiceProvider] Initializing of XXAuthorizationServiceProvider Context
12/12/2016 18:37:47.527 ERROR (MSC service thread 1-3) [com.aveksa.server.authorization.XXAuthorizationServiceProvider] loading security contexts
at com.aveksa.server.authorization.XXAuthorizationServiceProvider.init(XXAuthorizationServiceProvider.java:267)
at com.aveksa.server.runtime.AveksaSystem.doStartupForNonStandaloneServer(AveksaSystem.java:421)
at com.aveksa.server.runtime.AveksaSystem.initialize(AveksaSystem.java:307)
CauseThe problem is that for some reason the review stalled. When we restart Identity Governance & Lifecycle, the review service finds all reviews in progress and tries to clean them up, but before it does that it tries to audit the fact that it is doing it. The problem is the audit service has not yet started and a null pointer is thrown causing ReviewService and subsequent services from starting and Identity Governance & Lifecycle fails to start.
ResolutionThe issue is fixed in 7.0.1 P03. Deploy 7.0.1 P03 to resolve the issue.
WorkaroundIf you need a workaround to fix the issue early ,kindly contact RSA Customer Support.