|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5.x, 6.0.x, 6.1.x, 6.2.x
|Issue||The "Changed" data driven event is unexpectedly evaluating to true when editing records, even though users haven't changed anything in the field.|
|Resolution||The Archer documentation provides two example scenarios for the "Changed" data driven event operator where both scenarios depend on users changing a value in the field.|
What it does not clarify is that the "Changed" data driven events can trigger immediately upon record edit, even though the user has not changed anything in the field.
Examples of where this can happen include scenarios where the system is forced to remove the previously saved value from the field and selecting either nothing, or an alternative value. This results in a "Changed" data driven event rule to evaluate to True immediately when the record is edited by any user.