000037227 - Why am I seeing an error when accessing myRSA stating that it is configured to block access from my country?

Document created by RSA Customer Support Employee on Mar 2, 2019
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Article Number000037227
Applies ToRSA Product Set: All RSA Products
Platform: myRSA
Issue

When I attempt to access the myRSA portal I am redirected to an error page that displays a message similar to the example below.



403 ERROR
   The request could not be satisfied.
The Amazon CloudFront distribution is configured to block access from your country.
Generated by cloudfront (CloudFront) Request ID: B8GMkhxAV00MvNzosAfCoIpVL6Wl1yCwivg4ipmHZibpxg-x7pBJxw==
CauseDue to international embargo laws, RSA is prohibited from providing software downloads to the following countries:
  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria
ResolutionIf you are not located in one of the countries listed above and are seeing the error message, please contact RSA Customer Support for assistance.

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