|Applies To||RSA Product Set: NetWitness Endpoint|
RSA Product/Service Type: NetWitness Endpoint
RSA Version/Condition: 4.4.x
|Issue||Reviewing the RSA NetWitness Endpoint log file, ConsoleServer-Error.log (default directory, C:\Program Files\RSA\ECAT\Server\) and see the error message for, Unexpected condition while preparing download request from server.|
|Cause||This error relates to the Live Connect Threat Intelligence Service (Beta) feature having an issue receiving data.|
As this is a beta feature the receiving server can become unavailable for periods of time.
The current recommendation is to disable this feature in the NetWitness Endpoint UI to stop the error message appearing.
|Workaround||In the NetWitness Endpoint UI, Configure > Monitoring and External Components|
Edit the RSA Live configuration
Choose Edit and turn off the Live Connect Threat Intelligence Service (Beta) feature, and Save.