|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
The maximum number of incorrect attempts for Operations Console access by an Operations Console administrator has been reached, resulting in the following error:
Your login information is incorrect. Correct your logon information and try again or contact the help desk or your administrator
User password policies and/or lockout policies set for users in the Security Console do not apply to Operations Console administrators.
The policy for Operations Console administrators is hard-coded and cannot be changed. A login attempt by the Operations Console administrator will fail with the correct password if there have been five incorrect login attempts.
|Resolution||The Operations Console administrator account automatically unlocks after 60 minutes.|
|Workaround||1. Add a new Operations Console administrator.|
2. Restarting the Authentication Manager Admin service without restarting dependent services releases the locked account immediately:
Note that during Quick Setup another user name may have been selected. Use that user name to login.