000037238 - Unable to remove account from group through a review in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 25, 2019
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Article Number000037238
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.1.0, 7.0.2
 
Issue

RSA Identity Governance and Lifecycle fails to remove an account from a group if the request is generated through a review.  

The change request is generated but the request does not show any Approval Phase or Fulfillment Phase and shows 0/1 Changes Fulfilled.   The request shows in a state of Pending Action.
 



The User column of the request screen shows no user associated with the request (---).


User-added image

Cause

This issue occurs because the review fails to correctly associate the request with a valid user and the fulfillment workflow is configured to create a job per group grouping by user.

Resolution

This issue is resolved in the following patches.
 



  • RSA Identity Governance & Lifecycle 7.0.2 P13
  • RSA Identity Governance & Lifecycle 7.1.0 P07
  • RSA Identity Governance & Lifecycle 7.1.1 P01
Workaround
  • The request works correctly if the fulfillment workflow is configured for  Create one job to process all changes or Create an individual job for each change
  • The request works correctly if it is requested manually (i.e., not through a review).

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