|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.1.1, 7.1.0, 7.0.2
|Issue||In RSA Identity Governance & Lifecycle, after requesting an entitlement for a user, the Outstanding Requests screen is presented to the user. The screen shows the following message, but the screen shows an empty list with 0 items|
There are outstanding requests involving the changes shown below. Select any changes you still wish to submit.”
If an attempt is made to submit the request a warning dialog is displayed:
This request contains no changes. It cannot be submitted.
|Cause||This issue occurs if a request is made for an entitlement for a user where the user does not have the entitlement, but the user is a member of a role where that entitlement is part of the role. It occurs if the request form for the application has the Check outstanding requests option enabled (default). |
For direct entitlements, before allowing a request to be created, RSA Identity Governance & Lifecycle checks to see if there are any pending requests for these entitlements. For indirect entitlements belonging to a Role we also check to see if the role has also been provisioned directly. This check incorrectly displays the error as shown.
|Resolution||This issue is resolved in the following patches. The product no longer checks to see if the user is provisioned for the role.|
|Workaround||In the Application Form you can disable the “Check outstanding requests” option. This only works if the application uses a custom form as the default form is not editable. |