Article Content
Article Number | 000037285 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Agent for Windows RSA Version/Condition: 7.4, 7.4.2 O/S Version: Citrix VDI, Microsoft Windows 2016 server |
Issue | From Citrix StoreFront, when launching a VDI when the target is a Microsoft Windows 2016 server that has the RSA Authentication Agent 7.4.x for Windows installed, a screen displays to view credentials. It keeps loading and spinning but never asks for user name and SecurID passcode. |
Cause | Citrix XenDesktop, by default, suppresses display of the LogonUI for Published Applications. That works if the Citrix CredProvider is handling the logon; however, it prevents the credential tile that the RSA Authentiaciton Agent returns to LogonUI from being shown to the user. A hot fix is being announced by Citrix and Microsoft that requires editing the registry keys on the server VDA. |
Resolution | Modify the Citrix XenApp server VDA registry keys as follows:
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Notes | See CTX225819 Binary Fix and Known Issues When Launching an Application Published from Windows Server 2016 for more information. |