|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.4, 7.4.2
O/S Version: Citrix VDI, Microsoft Windows 2016 server
From Citrix StoreFront, when launching a VDI when the target is a Microsoft Windows 2016 server that has the RSA Authentication Agent 7.4.x for Windows installed, a screen displays to view credentials. It keeps loading and spinning but never asks for user name and SecurID passcode.
|Cause||Citrix XenDesktop, by default, suppresses display of the LogonUI for Published Applications. That works if the Citrix CredProvider is handling the logon; however, it prevents the credential tile that the RSA Authentiaciton Agent returns to LogonUI from being shown to the user. |
A hot fix is being announced by Citrix and Microsoft that requires editing the registry keys on the server VDA.
|Resolution||Modify the Citrix XenApp server VDA registry keys as follows:|
|Notes||See CTX225819 Binary Fix and Known Issues When Launching an Application Published from Windows Server 2016 for more information.|