000037248 - Form control type "Drop Down Select with Web Services" does not support backslash in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 25, 2019Last modified by RSA Customer Support Employee on Apr 15, 2019
Version 5Show Document
  • View in full screen mode

Article Content

Article Number000037248
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.1.0, 7.1.1
IssueRSA Identity Governance & Lifecycle Form control type Drop Down Select with Web Services does not return a correct result if the WebService returns values that contain embedded backslashes. The backslash character ( / ) is common in DN values returned by Microsoft Active Directory (AD) for user DNs where the backslash is used to escape embedded commas ( , ).  Instead of returning the result with the comma escaped by a backslash, the comma is returned un-escaped. 

The correct result should look like what is seen in the following example:
User-added image

Instead the dropdown displays the value with the comma un-escaped.
User-added image
CauseThis issue occurs due to a problem decoding escaped backslashes in the WebService result. 
ResolutionThis issue is resolved in the following patches.
  • RSA Identity Governance & Lifecycle 7.1.0 P06
  • RSA Identity Governance & Lifecycle 7.1.1 P01