000037280 - The source file name(s) are larger than is supported by file system error while trying to delete RSA Authentication Manager Web Tier folder

Document created by RSA Customer Support Employee on Mar 25, 2019
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Article Number000037280
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier Server
RSA Version/Condition: 8.x
Platform: Windows
 
IssueWhen trying to delete RSA Authentication Manager Web Tier folder on a Windows Web Tier server, the following error appears:
 
Source Path Too Long
The source file name(s) are larger than is supported by the file system.  Try moving to a location which has a shorter path name, or try renaming to shorter name(s) before attempting this operation.


          User-added image
WorkaroundFollow the following steps to remove the folder:
  1. Open a command prompt on the Web Tier server.
  2. Enter the following commands:


md C:\DELETE-ME
robocopy C:\DELETE-ME <drive>:\<path>\<top_level_directory_to_delete> /s /mir


  1. Delete the two remaining empty folders using the commands:


rd C:\DELETEME
rd








  1. rd C:\{path}\{The Top Level Folder To Delete}

Notes
  • C:\{path}\{The Top Level Folder To Delete} is the folder directory where the webtier has been installed.

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