Troubleshooting RSA SecurID Access

Document created by Joseph Cantor Employee on Mar 29, 2019Last modified by Joseph Cantor Employee on Sep 10, 2019
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Summary

Are you an RSA SecurID Access customer looking for guidance on troubleshooting? This On-Demand learning will provide you with the right information to get started.

 

Overview
This On-Demand learning presentation provides an introduction to troubleshooting RSA SecurID Access from an experienced Professional Services perspective. Experience from an RSA subject matter expert and demonstrations make this presentation highly interactive and informative.

 

Audience

Anyone who is involved with deploying or maintaining RSA SecurID Access and may need guidance in system troubleshooting.

 

Delivery Type
On-Demand Learning


Duration
120 minutes

 

Prerequisite Knowledge/Skills
Students should have familiarity with the concepts of: strong (multi-factor) user authentication, cloud applications, single sign-on, and networking communication. Students should view the following RSA University on-demand learning courses prior
to viewing this course:


Learning Objectives
Upon successful completion of this course, participants should be able to:

  • Troubleshoot Cloud Authentication Service issues
  • Troubleshoot Identity Router issues
  • Troubleshoot Applications and Authentication issues
  • Troubleshoot end-user issues

 

Course Outline

  • Module 1: Troubleshooting the Cloud Administration Console
    • Issues involving the Cloud Administration Console and Dashboard
  • Module 2: Troubleshooting the Identity Router
    • Viewing and downloading logs
    • IDR version and status troubleshooting
    • Identity router connection problems
  • Module 3: Troubleshooting Application and Authentication Issues
    • Applications sign-in issues
    • RSA SecurID Access Authenticate App issues
    • Integrated Windows Authentication issues
  • Module 4: Troubleshooting End-User Issues
    • Push notification issues
    • RSA SecurID Authenticate App device issues

 

 

 

 

Access Training

 

 

In order to register for a class, you need to first create an EMC account

If you need further assistance, contact us

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