000037241 - How to book a customer for load testing in RSA Adaptive Authentication (Cloud) 14.x

Document created by RSA Customer Support Employee on Apr 9, 2019
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Article Number000037241
Applies ToRSA Product Set: Adaptive Authentication (Cloud)
RSA Product/Service Type: Adaptive Authentication (Cloud)
RSA Version/Condition: 14.x
IssueA customer would like to use the AA Cloud system for load testing and requests a certain schedule to run load tests. 

How can RSA Customer Support handle this request?
  • Make sure the customer understands the difference between load testing and functional testing.   
  • Obtain the schedule from the customer, make sure it shows a beginning and end time. (This should be a reasonable time range as other customers are also making the same requests) 
  1. In AA Cloud the UAT environment is used for Load Testing performance.   
  2. AA Cloud Customer Support Engineers should create a SaaSOps Jira ServiceDesk request with the relevant information to book this time. 
  3. Notify the customer when SaaSOps confirms the Load Test Environment has been reserved.