This section provides information about possible issues when using the RSA NetWitness Endpoint.
Failed to generate the agent installers.
Some encryption software may create additional files that fails to generate the agent installers.
Copy the packager to a machine that does not have antivirus or encryption software and then generate the agent installers.
Failed to generate agent installers for MAC.
|Explanation||Agent packager AgentPackager.exe fails to generate MAC agent installer (nwe-agent.pkg) with the error message “Failed to generate table of content for package” or “Failed to create config file C:\AgentPackager (4)\agents\mac\Plugins\NWEInstallerPlugin.bundle\Contents\Resources\config.cfg”.|
|Resolution||Run the AgentPackager.exe as administrator by right-clicking the file and selecting Run as Administrator.|
Agent packager generates temporary agent installers for MAC.
|Explanation||Agent packager AgentPackager.exe generates MAC agent installer as nwe-agent_tmp.pkg instead of nwe-agent.pkg.|
Run the AgentPackager.exe as administrator by right-clicking the file and selecting Run as Administrator. The MAC agent package nwe-agent.pkg will be generated as expected
Table of Contents > Troubleshooting