EP Agent Install: Upgrade Agents

Document created by RSA Information Design and Development Employee on Apr 11, 2019Last modified by RSA Information Design and Development Employee on Mar 23, 2020
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You can upgrade the following versions of Endpoint agent to 11.4 or later:

  •,, and
  • 11.1.x and later

Note: For a subsequent installation or upgrade, use the same service and driver service name.

To upgrade from 11.1.x and later, download the 11.4 or later agent packager, deploy and verify agents. For more information, see Generate an Endpoint Agent Packager and Deploy and Verify Endpoint Agents.

After upgrade, the same host can be listed twice under Investigate > Hosts due to a change in the agent ID. To delete hosts with older agent version, see NetWitness Endpoint User Guide.

Note: This is only applicable for Windows hosts. The agent ID remains the same for Linux and Mac.

To upgrade from 4.4.0.x, see NetWitness Endpoint 4.4.0.x to NetWitness Platform 11.4 Migration Guide.

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