EP Agent Install: Recommendations for Installing Agents in Virtual Desktop Infrastructure (VDI) Environment

Document created by RSA Information Design and Development Employee on Apr 11, 2019Last modified by RSA Information Design and Development Employee on Mar 23, 2020
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Agent ID is generated based on various parameters, such as security identifier (SID) and SMBIOS Universal Unique Identifier (UUID). A SMBIOS UUID is a 128-bit number used to uniquely identify a host.

Note: While cloning the VDI image where an agent is already installed, the agent ID automatically changes for Windows and Mac agents if uuid.action = keep is not set in the .vmx file. For more information, see Configure a Virtual Machine to Keep the Same UUID.
For Linux agents, the agent ID does not change automatically on VDI clone.

When you clone a VDI image, make sure that the SMBIOS UUID changes on the following VDIs to avoid duplication of agent IDs:

  • Citrix XenServer

  • VMWare Workstation

  • VMware vCloud Director

    For more information, see VMware Knowledge Base.

  • vCenter hosted ESXi Server

To get the SMBIOS UUID on a virtual host, execute the following command:

wmic csproduct get UUID

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