000037313 - Using Windows Share as update source fails with error "mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)" on RSA Authentication Manager 8.4

Document created by RSA Customer Support Employee on Apr 11, 2019
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Article Number000037313
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication  Manager
RSA Version/Condition:  8.4
 
IssueUnable to use Windows Share as the update source after upgrading to RSA Authentication Manager 8.4. The following error is observed: 

mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)


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CauseThe Windows username for the shared drive is set to domain\username, for example, 2K8R2-VCLOUD\bh_admin resulting in connection failure.

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ResolutionUpdating the Windows username from domain\username to username resolves the issue. 
 
Procedure
  1. In the Operations Console, click Maintenance > Update & Rollback.
  2. On the Update & Rollback page, the default update source is your local browser.
  3. To change that setting, click Configure Update Source. Update the Windows Username field from domain\username to username.
  4. Click Save.

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NotesThis issue is specific to RSA Authentication Manager 8.4.

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